BTI Client Service A-Team Unprompted Communication

BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Unprompted Communication

Unprompted communication is ongoing — and targeted — dialogue with clients.

Legal decision makers see value in firms able to anticipate required information before
being asked, including case-specific as well as general communication about upcoming
issues they might face.

LAW FIRMS NAMED BY CLIENTS FOR UNPROMPTED COMMUNICATION

6

Law Firms Best at
Unprompted Communication

ArentFox Schiff
Jackson Lewis
Kirkland & Ellis
Littler
McGuireWoods
Mintz

13

Law Firms Leaders in
Unprompted Communication

Baker Donelson
Day Pitney
Faegre Drinker
Fish & Richardson
Hall, Render, Killian, Heath & Lyman
Jones Day
King & Spalding
Polsinelli
Reed Smith
Sheppard Mullin
Shook, Hardy & Bacon
Weil
Wheeler Trigg O’Donnell

18

Law Firms Distinguished in
Unprompted Communication

Arnold & Porter
BakerHostetler
Carlton Fields
Carpenter Lipps & Leland
Clifford Chance
DLA Piper
Duane Morris
Eversheds Sutherland
Foley & Lardner
Husch Blackwell
Jenner & Block
Jones Walker
Kilpatrick Townsend
Mayer Brown
Maynard Cooper & Gale
McDonald Hopkins
Norton Rose Fulbright
O’Melveny

More Client Service Activities

Flexible Billing Options

BTI is pleased to offer our clients several billing options, including payment plans. Whichever option you choose, you will immediately receive your report.

Unlimited Telephone Support

Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

Order Today

BTI offers several convenient billing options, including payment plans.

Choose the option best-suited for your firm. Regardless of billing choice, you will receive your report immediately.

Join the more than 150 law firms relying on the BTI Client Service A-Team 2023 as their definitive guide to client service expectations.

Pay by Credit Card

Pay for the report today with a credit card.

No further payment required. You will receive a paid invoice receipt for your records.

Invoice my Firm

BTI will invoice your firm for the report.

Your firm will receive an invoice within 1 week of your order. This invoice is due within 30-days.
B

Payment Plan

BTI will invoice your firm in equal installments over a 4-month period.

You will be billed once monthly, for 4 consecutive months. You will receive your initial invoice within 1 week of purchase.