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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Commitment to Help

Your commitment to clients will make — or break — the most meaningful client relationships.

This is a binary question — all or nothing.

You are either the most committed, or you aren’t.

Your clients will look at the verbal and non-verbal cues you send out. Every action, inaction, response, and behavior will be analyzed and, whether intentional or not, will speak volumes about your commitment.

LAW FIRMS NAMED BY CLIENTS FOR COMMITMENT TO HELP

5

Law Firms Best at Commitment to Help

Arnold & Porter
Kirkland & Ellis
Littler
McGuireWoods
Ropes & Gray

14

Law Firms Leaders in Commitment to Help

Covington
Davis Polk
DLA Piper
Faegre Drinker
Fish & Richardson
Gibson Dunn
Hogan Lovells
Jackson Lewis
King & Spalding
Mintz
Ogletree Deakins
O’Melveny
Reed Smith
Skadden

28

Law Firms Distinguished in Commitment to Help

Akin Gump Strauss Hauer & Feld
ArentFox Schiff
Baker Botts
BakerHostetler
Barnes & Thornburg
Carlton Fields
Crowell & Moring
Day Pitney
Dinsmore
Duane Morris
Eversheds Sutherland
Fisher Phillips
Foley & Lardner
Holland & Knight
Husch Blackwell
Jenner & Block
Jones Day
Jones Walker
K&L Gates
Latham & Watkins
Mayer Brown
Morgan Lewis
Norton Rose Fulbright
Polsinelli
Sheppard Mullin
Shook, Hardy & Bacon
Sidley
Troutman Pepper

More Client Service Activities

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Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

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If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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