Your Checklist for Joining the Client Service Elite

The BTI Client Service A-Team 2019 is more than a classification of law firms—it’s a handbook to help you achieve the pinnacle of client service performance. The A-Team report includes our exclusive, superior Client Service Checklists, which provide powerfully pragmatic actions in each of the 17 activities driving superior client service and more enduring client relationships.

Turbocharge Your Client Service Performance With Our Exclusive Client Service Checklists
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Click Here to download your complimentary executive summary

Click Here to download your complimentary executive summary



BTI's Client Service Checklists include 36 best practices to help your firm:

  • Exceed your client’s highest expectations

  • Learn how to overcome rate pressure

  • Discover how scope changes boost or destroy value

The Client Service Checklists are included with your order of the BTI Client Service A-Team 2019.