What ARE Law Firms Doing Well?

BTI asked: "On a scale of 1 to 10, with 10 being world class, how good is your firm at the following activities?"
CMOs ranked their firms' success on a scale of 1-10 in activities ranging from baseline client service to strategy:

CMO Self Ratings Chart_JPD_KG2.png

Download your high-resolution copy of this chart here.