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The Mad Clientist

The Mad Clientist

What the FZK is Up with Client Service?

I confess to loving all 26 letters in The Mad Clientist’s ABCs of Client Service equally. This easy read of a book takes a short and lighthearted look at a deadly serious topic—improving client service to drive new business. But I admit, I am especially partial to the letters F, Z,…
Michael Rynowecer
August 30, 2017
The Mad Clientist

Not Your Average Summer Beach Reads

As you load up your e-readers and tote bags with the books you’ve been meaning to catch up on when “things slow down,” please allow me to add a few more recommendations to your lists. These are the books I still think about most long after I’ve put them down:Steve…
Michael Rynowecer
July 5, 2017
The Mad Clientist

Clients Are Voting For Your Law Firm Right Now

The overwhelming majority of C-level executives will hire you based on a single unprompted recommendation from a peer. (An unprompted recommendation is like a write-in vote.) An unprompted recommendation from your client to a peer gets you hired with no competition. Your client’s unprompted recommendation is the most powerful indicator of…
Michael Rynowecer
November 2, 2016