What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want

Not meeting client objectives can leave clients feeling dissatisfied as much, if not more than, the results of the legal outcome. Understanding what your clients want from the very beginning of a matter can affect the success or failure of your client relationship.

Jennifer Dezso, BTI Principal, shares one of the most effective client and matter management tools with step-by-step tactics to help you meet all of your client’s objectives.

You can view the video by clicking the image below, or on YouTube directly here: https://youtu.be/O7EUON74Va4

With this series we’ll be taking an in-depth look at a wide range of client relationship best practices. We’ll be releasing Client Relationship Lab webisodes on our blog every month—subscribe today (in the box at the upper right of your screen) and be sure you don't miss a single one.