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The Mad Clientist

BTI Consulting Group
  • About/
    • Who We Are
    • About BTI
    • Clients We Serve
    • Clientelligence - 17 Activities
    • Careers
    • Contact BTI
  • Client Feedback/
    • Client Satisfaction & Research
    • Custom Client Feedback
    • Business Development
  • Market Research/
    • Market Research & Custom Insights
    • New Market Entry
    • Strategic Planning
    • Brand Strength
  • Reports/
    • All Reports and Publications
    • Client Service A-Team for Law Firms
    • BTI Legal Innovation and Technology Outlook
    • Brand Elite for Law Firms
    • BTI Client Service All-Stars for Law Firms
    • Litigation Outlook
    • Practice Outlook
    • Power Rankings for Law Firms
    • BTI Guide to Maximum Marketing and Business Development
    • Client Service A-Team for Agencies
    • IP & IP Litigation Outlook
    • BTI Billing Rate Reference
    • Client Relationship Scorecard
    • Ranking the Big 4
    • All-Star Auditors
    • Strategic Review & Outlook
  • Press & Events/
    • Press
    • Events
  • The Mad Clientist/
  • The BTI Press/
    • Books
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    • About Michael
    • Resources
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February 24, 2015

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February 24, 2015/
February 24, 2015/
  • Warning: Large Law Wants to Crush ...
  • Itty Bitty Goals—Strategic ...
  • About/
    • Who We Are
    • About BTI
    • Clients We Serve
    • Clientelligence - 17 Activities
    • Careers
    • Contact BTI
  • Client Feedback/
    • Client Satisfaction & Research
    • Custom Client Feedback
    • Business Development
  • Market Research/
    • Market Research & Custom Insights
    • New Market Entry
    • Strategic Planning
    • Brand Strength
  • Reports/
    • All Reports and Publications
    • Client Service A-Team for Law Firms
    • BTI Legal Innovation and Technology Outlook
    • Brand Elite for Law Firms
    • BTI Client Service All-Stars for Law Firms
    • Litigation Outlook
    • Practice Outlook
    • Power Rankings for Law Firms
    • BTI Guide to Maximum Marketing and Business Development
    • Client Service A-Team for Agencies
    • IP & IP Litigation Outlook
    • BTI Billing Rate Reference
    • Client Relationship Scorecard
    • Ranking the Big 4
    • All-Star Auditors
    • Strategic Review & Outlook
  • Press & Events/
    • Press
    • Events
  • The Mad Clientist/
  • The BTI Press/
    • Books
    • Clientelligence
    • ABCs of Client Service
    • B is for Business Development
    • About Michael
    • Resources
    • Speaking
    • Contact Michael

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