Clients have been on the receiving end of a continuous stream of increasingly complex risk and exposures. This stream of complexity is in its 4th year and shows no signs of abating. And, it’s changing what clients want in their law firms.
With equal parts tenacity, sheer will, smarts, and intuition—combined with confidence, savvy, conviction, and the nerve to go for the jugular—these cutting-edge law firms have the killer instinct clients want right now.
Clients see killer instinct as the secret sauce to get to the right answer faster. Most importantly, clients are willing to pay more for killer instinct because their total cost will be lower.
To be sure—clients want the unrelenting research and piercing analysis—but they see and reward firms with an intuitive (and seasoned) sense of direction about exactly how to reach their goals. Here are some the things separating those firms with killer instinct from everyone else:
- Develop recommendations which carry more risk but may provide a measurably better outcome
- Work on multiple strategies simultaneously with the goal of a substantially better outcome
- Pointed and definitive recommendations
- Fast follow-up—much faster than other firms
- Willing to make decisions with less data than others
This has been a long time coming—but inevitable. Clients want better results and want value. Killer instinct solves this problem—and more.
Overall, clients identify 61 firms who display this killer instinct. Top legal decision makers single out 2 firms with the most killer instinct:
- Latham & Watkins
These top clients point to 6 firms who bring more killer instinct than most:
- DLA Piper
- Greenberg Traurig
- Jones Day
- Squire Patton Boggs
- White & Case
You can study the entire group of killer instinct firms and all those who stand out for traditional and new aspects of client service in the just released BTI Client Service A-Team 2018: Survey of Client Service Performance for Law Firms.
To some killer instinct comes naturally while others learn to develop it. Clients want it from you now—and they are paying premiums to get it.