The Mad Clientist Archives - The BTI Consulting Group

The Mad Clientist

The 21 Biggest Takeaways from BTI’s Annual Market Outlook and Client Service Review

So many lessons, so many questions; but so little time. Here is a recap of our 10th annual BTI Market Outlook and Client Service Review. We would like to thank the 1,682 individuals who joined us and appreciate all the feedback—especially considering how much client feedback we develop for our…

Michael RynowecerJanuary 30, 2019

The Mad Clientist

Top 7 Client Innovation and Technology Needs

Two viewpoints dominate innovation—clients and law firms. The gap between the 2 is large. Clients say only half of all law firms are showing any sign of innovation. The law firms who are among the first to close this gap will win the innovation race, or at least take the…

Michael RynowecerSeptember 12, 2018

The Mad Clientist

The 52 Law Firms Clients Single Out as Best at Innovation

Who knew. Law firms are innovative. Well, at least half of them are, according to top legal decision makers. Clients point to 338 law firms who bring a meaningful innovation or use of technology. But, most firms bring only select aspects of client needs and priorities. These firms are on…

Michael RynowecerSeptember 5, 2018

The Mad Clientist

Inward vs. Outward Innovation: What Your Clients Want from Your Firm

Inwardly motivated innovation and outwardly motivated innovation can lead to very different outcomes for your firm. The Mad Clientist shows how client-recognized innovation improves your firm's bottom line.You can view the video below, or on YouTube directly here: https://youtu.be/RfBwPIS6QPs We’ll be releasing videos here on The Mad Clientist blog every Tuesday.…

Michael RynowecerOctober 30, 2017

The Mad Clientist

How Clients Define Innovation

Clients define innovation by the most advanced technology, right? This week The Mad Clientist shares insights on what kinds of innovation clients are really looking for from their law firms.You can view the video below, or on YouTube directly here: https://youtu.be/64tY27wYZN4 We’ll be releasing videos here on The Mad Clientist blog…

Michael RynowecerApril 3, 2017

The Mad Clientist

Innovation Runs Rampant in the Legal World

Innovation is rampant. Top legal decision makers recognize a whopping 40% increase in the number of innovative law firms over last year. This translates into 200 law firms—of the 650 who compete for business from Fortune 1000 and large companies—standing out in a noticeable way, up from 143 last year.Clients…

Michael RynowecerMarch 29, 2017

The Mad Clientist

Law Firms Missing Best Source of Innovation

Innovation has a long and a short game. The long game is the sexy part. Few can argue how the ability to forever change, disrupt or even reinvent an industry isn’t a little exciting. But, as we wait for the long game to play out, we are all forced to…

Michael RynowecerAugust 17, 2016