Last week we shared why 40.1% of legal decision makers recommend their primary law firm to a peer—it all comes back to client service. Client-to-client recommendations are the express lane for new client relationships and new business.
Clients tell us there is virtually no limit to the number of actions, strategies and tactics firms can adopt to improve client service—and recommendation rates. We see growth in the number of law firms adopting formal, systematic programs to improve client service on a continuing basis. This year 133 firms earn multi-year recommendations in our newest report: BTI Most Recommended Law Firms 2016. You can download the complimentary report here.