Client Service Leaders Boxing Out the Competition

Law firms whose clients see them as being best in client service enjoy:

♦  30% higher profitability
♦  7% rate premiums across all staff levels
♦  35% higher client retention

Despite these convincing numbers, few attorneys truly shine for their dedication to client service delivery. In BTI’s much anticipated release of The BTI Client Service All-Star Team for Law Firms 2013, clients name 307 attorneys for their client service excellence.

Breaking onto this list – and earning clients’ unprompted nominations – becomes more difficult as past Client Service All-Stars hold strong to their positions as client service leaders.

♦  1 standout attorney joins The BTI Client Service All-Star Team for the 11th year – more times than any other attorney

  • Sullivan & Cromwell – Mr. H. Rodgin Cohen

 ♦  6 attorneys shine as Client Service Super All-Stars – earning nominations from 2 or more General Counsel

  • Baker Botts – Mr. Theodore W. Paris 
  • Borden Ladner Gervais – Mr. Christopher D. Bredt 
  • Seyfarth Shaw – Mr. Gerald L. Maatman 
  • Sullivan & Cromwell – Mr. H. Rodgin Cohen 
  • Sullivan & Cromwell – Mr. Mark J. Menting 
  • Wachtell, Lipton, Rosen & Katz – Mr. Daniel A. Neff

 ♦  41 attorneys earn MVP status for their appearance on The BTI Client Service All-Star Team for 2 or more consecutive years

These attorneys have proven their staying power and raised the bar for client service – making it more difficult for the competition to win the hearts (and dollars) of the world’s most influential buyers of legal services.

Do you have what it takes to be a BTI Client Service All-Star?

Makings of a BTI All-StarThe Makings of an All-Star

For more details, and to download your complimentary copy of The BTI Client Service All-Star Team for Law Firms 2013, visit: The BTI Client Service All-Stars.