Helping Our Clients Drive Client Service Excellence
BTI is the leading provider of strategic research to professional services firms. For the past 23 years, BTI has delivered the most insightful and compelling custom client surveys, syndicated client surveys, strategic market research, benchmarking and best practice studies relating to client service, business development, business strategy and client satisfaction.
BTI works with virtually every market leader in major professions including:
BTI conceived, designed and developed the largest continuous benchmarking survey of how C-level executives select and evaluate professional services firms. This research includes more than 13,000 one-on-one interviews with C-level executives, probing all aspects of client relationships and client expectations. BTI used this research to define the 17 Activities Driving Clientopia®.
BTI performs research in 42 countries and boasts clients on 5 continents. BTI clients range from small partnerships to Fortune 10 organizations.
BTI publishes The BTI Survey of Client Service Performance: The Client Service A-Team, now in its 12th year. This survey is considered the gold standard in measuring client satisfaction in the legal world. BTI research has been featured in such leading publications as:
The Wall Street Journal
The American Lawyer
The New York Times
BTI has performed more than 250 custom client satisfaction studies, assessing the market size and competitive dynamics for more than 28 markets.
Please contact Michael B. Rynowecer, BTI President at 617-439-0333 or at email@example.com with your questions and thoughts or for more information about BTI’s services.
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