Understand the on-going dynamic of law firms’ investment in Marketing and Business Development. Garnered from more than 130 interviews with leading marketing executives across a diverse range of firms, the report's compelling analysis points to successful strategies in response to a changing market. Details include overall market trends along with breakouts by firm size. (Length: 44 pages)
Market Insight & Expertise
BTI’s client service rankings, brand health assessments, market forecasts and more are the industry gold standard. We rely 100% on individual interviews with General Counsel, Chief Audit Officers, Chief Financial Officers and other C-level executives.
Our complimentary downloads, top-selling reports and publications are independently funded and published. We rely 100% on individual interviews with General Counsel, Chief Audit Officers, Chief Financial Officers and other C-level executives.
The 2019 BTI Client Service All-Stars Report singles out the 335 attorneys have mastered the art of superior client service. In the eyes of clients, these attorneys are unsurpassed in their delivery of client service. These are the BTI Client Service All-Stars 2019. This report honors the individuals able to stand out in the sea of legal services providers to represent the cream of the crop.
Corporate counsel single out each attorney—by name and in an unprompted manner—as delivering the absolute best client service. No attorney or firm can self-nominate, self-refer, nor pay to be included in this report. Clients have the final—and only—say.
The 335 attorneys in this report are the individuals clients think of—and turn to—first.
Learn exactly where you stand. And discover the tactics and strategies the best performers use to drive their performance. Get rankings—by name—on each and every law firm recognized in the BTI Client Service A-Team 2019—curated from more than 350 in-depth interviews with top legal decision makers at the world’s most demanding clients. Learn how clients define the 17 Activities Driving Superior Client Service. New in 2019: Clients Reset Their Definition of Client Service. This year’s report details why clients now consider Dealing with Complexity a core attribute of the best law firms.
(Length: 210 pages)
Each year the acts of client service change—gaining in value and sophistication and becoming a little harder to replicate. And every year, a group of law firms figures out how to up their game, leap frog client expectations and leave the other law firms behind. The BTI Most Recommended Law Firms 2018 are the 94 firms—out of the 650 core law firms serving large and Fortune 1000 clients—top legal decision makers are willing to bet their reputation on and recommend to their peers. (Length: 18 pages)
Clients pay the highest rates when they need deep insight, understanding, and unflinching confidence in the ability to deliver. This presumes the firms bring unique knowledge and understanding of the risk. This new report, BTI Highest Rate Firms 2018, singles out the 31 law firms standing above all others for: 1) Being identified as the firm clients pay the highest rate; 2) Clients sharing this high rate with BTI; and 3) The firm was well worth this highest rate. (Length: 17 pages)
BTI Executive Insights combines each of BTI’s powerful resources (High-Impact Reports, Insightful Competitive Analysis, and an In-Depth Live Client Briefing via Web Meeting) to give you:
- Forecasts of the best opportunities for business in 2018 and beyond
- By practice
- By industry
- The strategies, tactics, and tools to win the work
BTI’s Executive Insights not only provide you with feedback directly from top legal decision makers on your firm’s client service, litigation strengths, and brand awareness, but also a rich, robust, and specific breakdown of your top competitors’ strengths and weaknesses.
The essential resources in BTI’s Executive Insights include:
- BTI Litigation Outlook 2018: Changes, Trends and Opportunities for Law Firms – September 2017 Release
- BTI Practice Outlook 2018: Changes, Trends and Opportunities for Law Firms – October 2017 Release
- The BTI Client Service A-Team 2018: Survey of Law Firm Client Service Performance – November 2017 Release
- The BTI Client Service All-Stars 2018 – February 2018 Release
- BTI Brand Elite 2018: Client Perceptions of the Best-Branded Law Firms – Early 2018 Release
Insightful Competitive Analysis
- Competitive analysis of up to 8 firms of your choosing pinpointing your strengths and weaknesses in 37 areas clients rely on to evaluate law firms
In-Depth Live Client Briefing via Web Meeting
- An in-depth client briefing for you and your team tailored specifically for your firm—where you can ask unlimited questions on your firm and your competitors—no holds barred
Understanding your strengths and weaknesses—based on what clients really think of your firm—is your first step on the path to more growth.
Order BTI's Executive Insights below or call us at 617-439-0333 with your thoughts, comments, or questions.
Each year the acts of client service change—gaining in value and sophistication and becoming a little harder to replicate. And every year, a group of law firms figures out how to up their game, leap frog client expectations and leave the other law firms behind. The BTI Most Recommended Law Firms 2017 are the 97 firms—out of the 650 core law firms serving large and Fortune 1000 clients—top legal decision makers are willing to bet their reputation on and recommend to their peers. (Length: 20 pages)
Clients say collaborative law firms show deep understanding of client needs across the team, are up to speed on all the issues whenever an attorney joins the team, and are all focused on the same overriding objective. More than anything, the attorneys at the most collaborative firms work at it, including these 54 law firms top legal decision makers name as the best at collaborating. (Length: 23 pages)
BTI asked more than 300 corporate counsel which law firms had the best associates. The vast majority indicated they didn’t know—all of their firms had really good associates. But, clients say 46 firms have the best associates. These 46 firms stand out because clients have seen and met the associates. Includes the 4 skills which are an essential part of the associate success kit. (Length: 18 pages)
A minority of high-performing law firms enjoy more than 8 times the growth with their top clients than other law firms AND 4 times the growth in profits per attorney. These pacesetting performers have discovered the ideal mix of marketing and business development activities. Based on BTI’s most recent research with 160 Chief Marketing Officers and business development leaders at leading law firms—you can learn exactly what the pacesetting law firms are doing differently than everyone else—and see how you stack up. The BTI Guide to Maximum Marketing & Business Development gives you the in-depth details on pursuing the 10 marketing and business development initiatives which have more impact than all the others.
BTI's exclusive in-depth interviews with more than 320 corporate counsel at the world’s largest companies reveals the law firms they see as leading the charge on change. Cybersecurity is the fastest growing segment of outside counsel spending. It is also the biggest issue keeping clients awake at night. And now, after watching the market develop over the last 5 years clients see a group of law firms emerging as the best.