Having strong primary relationships wins more work from existing clients. Being recommended by clients secures more new clients. Achieving both of these milestones with a single client is ideal—and financially beneficial for law firms. BTI’s client relationship metric—Clientopia—makes assessing your relationships a quantifiable, straightforward task. More than 950 top legal decision makers at the world’s leading organizations rank more than 500 law firms in 18 industries based on the strength of their client relationships. These are the law firms clients name as their Core, go-to firms, the firms they Recommend most to their peers, and those prized firms who lay claim to both: Clientopia. (Length: 141 pages)
Authoritative, innovative & practical advice from our research.
BTI’s client service rankings, brand health assessments, market forecasts and more are the industry gold standard.
We offer complementary downloads and top-selling reports and publications. These studies are independently funded and published and rely 100% on individual interviews with General Counsel, Chief Audit Officers, Chief Financial Officers and other C-level executives and buyers of professional services. Our reports come with a 100% satisfaction guarantee and complete telephone support to help you maximize the value from our publications.