BTI Client Service A-Team 2018: Survey of Law Firm Client Service Performance


The BTI Client Service A-Team 2018 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 30, are doing to outpace competitors. Get details on over 300 law firms—by name—with word-for-word insights on how clients define the 17 activities driving client relationships, including comprehensive profiles of the best-of-the-best in client service. New in 2018: The Law Firms with the Most Killer Instinct, and Your Checklist for Improving Your Client Service Performance—36 actions and best practices to propel your firm's client service forward immediately.
(Length: 206 pages)

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