BTI Client Service A-Team 2019: Survey of Law Firm Client Service Performance

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Learn exactly where you stand. And discover the tactics and strategies the best performers use to drive their performance. Get rankings—by name—on each and every law firm recognized in the BTI Client Service A-Team 2019—curated from more than 350 in-depth interviews with top legal decision makers at the world’s most demanding clients. Learn how clients define the 17 Activities Driving Superior Client Service. New in 2019: Clients Reset Their Definition of Client Service. This year’s report details why clients now consider Dealing with Complexity a core attribute of the best law firms.
(Length: 210 pages)

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BTI Practice Outlook 2019: Changes, Trends and Opportunities for Law Firms

Make the best decisions for your firm with data and insight straight from your clients—and your potential clients—on how they plan to divvy up their outside counsel budgets in 2019. BTI Practice Outlook draws on 350 in-depth interviews with corporate counsel at the world’s largest companies to map out the most reliable, trusted forecast of the U.S. legal market. With detailed information on the drivers impacting 18 practice areas and the 2019 growth forecast for 18 industries, BTI Practice Outlook 2019 is your best source for the specific tactics for developing business and the strategies needed to win more work today.
(Length: 57 pages)

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BTI Most Recommended Law Firms 2018

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Each year the acts of client service change—gaining in value and sophistication and becoming a little harder to replicate. And every year, a group of law firms figures out how to up their game, leap frog client expectations and leave the other law firms behind. The BTI Most Recommended Law Firms 2018 are the 94 firms—out of the 650 core law firms serving large and Fortune 1000 clients—top legal decision makers are willing to bet their reputation on and recommend to their peers. (Length: 18 pages)

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Price: Complimentary

BTI Highest Rate Firms 2018

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Clients pay the highest rates when they need deep insight, understanding, and unflinching confidence in the ability to deliver. This presumes the firms bring unique knowledge and understanding of the risk. This new report,  BTI Highest Rate Firms 2018, singles out the 31 law firms standing above all others for: 1) Being identified as the firm clients pay the highest rate; 2) Clients sharing this high rate with BTI; and 3) The firm was well worth this highest rate. (Length: 17 pages)

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Price: Complimentary

BTI Client Service All-Stars for Law Firms 2018

 

The 2018 BTI Client Service All-Stars Report singles out the 326 attorneys have mastered the art of superior client service. In the eyes of clients, these attorneys are unsurpassed in their delivery of client service. These are the BTI Client Service All-Stars 2018. This report honors the individuals able to stand out in the sea of legal services providers to represent the cream of the crop.

Corporate counsel single out each attorney—by name and in an unprompted manner—as delivering the absolute best client service. No attorney or firm can self-nominate, self-refer, nor pay to be included in this report. Clients have the final—and only—say.

The 326 attorneys in this report are the individuals clients think of—and turn to—first.

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Price: Complimentary

Benchmarking Law Firm Marketing and Business Development Budgets and Staffing

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Understand the on-going dynamic of law firms’ investment in Marketing and Business Development. Garnered from more than 150 interviews with leading marketing executives across a diverse range of firms, the report's compelling analysis points to successful strategies in response to a changing market. Details include overall market trends along with breakouts by firm size. (Length: 43 pages)

 

BTI Practice Outlook 2018: Changes, Trends and Opportunities for Law Firms

Make the best decisions for your firm with data and insight straight from your clients—and your potential clients—on how they plan to divvy up their outside counsel budgets in 2018. BTI Practice Outlook draws on 350 in-depth interviews with corporate counsel at the world’s largest companies to map out the most reliable, trusted forecast of the U.S. legal market. With detailed information on the drivers impacting 18 practice areas and the 2018 growth forecast for 18 industries, BTI Practice Outlook 2018 is your best source for the specific tactics for developing business and the strategies needed to win more work today.
(Length: 60 pages)

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BTI Executive Insights 2018

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BTI Executive Insights combines each of BTI’s powerful resources (High-Impact Reports, Insightful Competitive Analysis, and an In-Depth Live Client Briefing via Web Meeting) to give you:

  • Forecasts of the best opportunities for business in 2018 and beyond
    • By practice
    • By industry
  • The strategies, tactics, and tools to win the work

BTI’s Executive Insights not only provide you with feedback directly from top legal decision makers on your firm’s client service, litigation strengths, and brand awareness, but also a rich, robust, and specific breakdown of your top competitors’ strengths and weaknesses.

The essential resources in BTI’s Executive Insights include:

High-Impact Reports

  • BTI Litigation Outlook 2018: Changes, Trends and Opportunities for Law Firms – September 2017 Release
  • BTI Practice Outlook 2018: Changes, Trends and Opportunities for Law Firms – October 2017 Release
  • The BTI Client Service A-Team 2018: Survey of Law Firm Client Service Performance – November 2017 Release
  • The BTI Client Service All-Stars 2018 – February 2018 Release
  • BTI Brand Elite 2018: Client Perceptions of the Best-Branded Law Firms – Early 2018 Release

Insightful Competitive Analysis

  • Competitive analysis of up to 8 firms of your choosing pinpointing your strengths and weaknesses in 37 areas clients rely on to evaluate law firms

In-Depth Live Client Briefing via Web Meeting

  • An in-depth client briefing for you and your team tailored specifically for your firm—where you can ask unlimited questions on your firm and your competitors—no holds barred

Understanding your strengths and weaknesses—based on what clients really think of your firm—is your first step on the path to more growth.

Order BTI's Executive Insights below or call us at 617-439-0333 with your thoughts, comments, or questions.

 

Price: $10,800.00

BTI Most Recommended Law Firms 2017

Each year the acts of client service change—gaining in value and sophistication and becoming a little harder to replicate. And every year, a group of law firms figures out how to up their game, leap frog client expectations and leave the other law firms behind. The BTI Most Recommended Law Firms 2017 are the 97 firms—out of the 650 core law firms serving large and Fortune 1000 clients—top legal decision makers are willing to bet their reputation on and recommend to their peers. (Length: 20 pages)

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Price: Complimentary

BTI's Law Firms with the Best Collaboration 2017

Clients say collaborative law firms show deep understanding of client needs across the team, are up to speed on all the issues whenever an attorney joins the team, and are all focused on the same overriding objective. More than anything, the attorneys at the most collaborative firms work at it, including these 54 law firms top legal decision makers name as the best at collaborating. (Length: 23 pages)

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Price: Complimentary

 

BTI's Law Firms with the Best Associates 2017

BTI asked more than 300 corporate counsel which law firms had the best associates. The vast majority indicated they didn’t know—all of their firms had really good associates. But, clients say 46 firms have the best associates. These 46 firms stand out because clients have seen and met the associates. Includes the 4 skills which are an essential part of the associate success kit. (Length: 18 pages)

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Price: Complimentary