BTI Client Service All-Stars for Law Firms 2018

 

The 2018 BTI Client Service All-Stars Report singles out the 326 attorneys have mastered the art of superior client service. In the eyes of clients, these attorneys are unsurpassed in their delivery of client service. These are the BTI Client Service All-Stars 2018. This report honors the individuals able to stand out in the sea of legal services providers to represent the cream of the crop.

Corporate counsel single out each attorney—by name and in an unprompted manner—as delivering the absolute best client service. No attorney or firm can self-nominate, self-refer, nor pay to be included in this report. Clients have the final—and only—say.

The 326 attorneys in this report are the individuals clients think of—and turn to—first.

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BTI Client Service All-Stars for Law Firms 2017

 

The BTI Client Service All-Stars is BTI’s definitive annual guide to the attorneys commanding the attention of General Counsel and legal decision makers at large organizations. This is not your over-reported list of rainmakers, dealmakers, or power brokers. Instead, BTI went straight to the source—the client, the decision makers for legal services—to find out exactly which attorneys are truly influencing and changing the legal industry. The 319 attorneys in this report are the individuals clients think of—and turn to—first.

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BTI Legal Spending Benchmarks 2016

Be the first to help your clients figure out their value equation. What has happened to client spending as their companies have grown? We recommend you use BTI’s exclusive legal spending benchmarks to measure the value created—if the percent of the legal budget goes down while revenue goes up your clients are creating value. You can also use the metrics to help clients calibrate their spending by size and industry. BTI Legal Spending Benchmarks 2016 provides spending metrics and benchmarks for 15 different industries. (Length: 32 pages)

 
 

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What Clients Pay and What Law Firms Charge: BTI's Billing Rate Reference 2014

Interest in how much clients are willing to pay and who charges what rates increases each year—particularly as the market remains stagnant. What Clients Pay and What Law Firms Charge: BTI’s Billing Rate Reference 2014 takes the speculation and guesswork out of managing billing rates and provides comprehensive metrics to compare your firm's performance to key competitors, set pricing strategies and identify potential opportunities to optimize rate structures. (Length: 187 pages)

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BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships

 

Profitability. Market share. Growth. Revenue. Law firms track their performance against any number of metrics, but at the heart of each of these is one vital component: client relationships. In the BTI Client Relationship Scorecard 2014, corporate counsel gauge the strength of their current relationships with law firms—by name—to provide you with the most accurate measure of your law firm’s breadth and strength of client relationships—and those of your competitors. (Length: 103 pages)

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BTI Survey of Law Firm Leaders: The Facts About Alternative Fees

 

31% of leadership partners report higher profits under alternative fees. AFAs are becoming part of the legal landscape. Learn how, what law firms are doing and why. 80% of clients use alternative fees and 56% plan to use AFAs more. Based on more than 200 interviews with law firm leadership partners and 300 clients. Use this report to separate myth from reality and hone your AFA strategy today. (Length: 29 pages)

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BTI's How Clients Hire: The Role of Legal Directories and Online Lawyer Profiles

 

More than 570 legal decision makers provide in-depth insights into exactly how they use online resources, lawyer profiles and legal directories to select and hire outside counsel. Discover why 9 of 10 corporate legal staff turn to legal directories, which resources legal decision makers turn to most often and what absence from a directory can do to your firm. (Length: 34 pages)

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