The BTI Client Service A-Team 2015 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 15, are doing to outpace competitors. Get details on over 200 digital and traditional agencies—by name—with insights on how clients define the 17 activities driving client relationships, including rankings of the best-of-the-best in client service. (Length: 108 pages)
Authoritative, innovative & practical advice from our research.
BTI’s client service rankings, brand health assessments, market forecasts and more are the industry gold standard.
We offer complementary downloads and top-selling reports and publications. These studies are independently funded and published and rely 100% on individual interviews with General Counsel, Chief Audit Officers, Chief Financial Officers and other C-level executives and buyers of professional services. Our reports come with a 100% satisfaction guarantee and complete telephone support to help you maximize the value from our publications.