Legal Directories & Media: 2018 Review

Pearson Communications - Legal Directories Specialist Lloyd Pearson

According to BTI Consulting chief Michael Rynowecer, the company took a hard look at legal innovation and technology from the client perspective this year. The initiative led to the company’s inaugural report asking clients to rank law firms on their use of technology and innovation prowess.

The first report of its kind, the BTI Legal Innovation and Technology Review identified 27 specific needs clients are actively looking for from their law firms.

On more familiar ground, BTI’s Client Service A-Team survey is now in its 18th edition. According to Rynowecer, the survey shone a light on client service expectations:

Clients expect their law firms to deal with complexity in an expedient and confident manner – something clients say only 25% of law firms deliver.
— BTI Consulting President Michael Rynowecer

Clients Dish: The Best In Biglaw Client Service (Which firms are among the best of the best?)

Above The Law - Kathryn Rubino, Senior Editor at Above the Law

Which law firms do clients appreciate the most? That’s the real question behind BTI Consulting Group’s Client Service A-Team report, which identifies the top 30 law firms clients identify as having the best client services. To compile the report, BTI spoke with 350 legal decision-makers who were asked to name firms that excelled in the following areas: unprompted communication, commitment to help, understands the client’s business, deals with unexpected changes, deals with complexity, innovative approach, and keeps clients informed…

We’ve been through recessions, financial crises, market booms, market busts, and yet they (Jones Day, Morgan Lewis and Sidley Austin) seem to manage to understand clients and be able to continually adjust, and in some cases reinvent, parts of the firm to accommodate the marketplace.
— BTI Consulting President Michael Rynowecer