How To Become The Firm Every GC Wants To Hire

Law360 (Link to Full Article, Sub. Req.)  Some law firms have perfected the art of pleasing general counsels, a skill that wins them the love of clients and allows them to score new cases and deals.

In a legal sector that has been marked by flat growth in recent years, good client service is the key to bucking mediocrity and wooing new business.That's according to the BTI Power Rankings 2016 report, released Wednesday by The BTI Consulting Group Inc. of Wellesley, Massachusetts, which found that nearly 70 percent of legal decision makers replaced at least one of their primary law firms in the last 18 months due to weaknesses in client service.

In other words, client service is still king.