The Firms That Give The Best Client Service

Law360 (Link to Full Article, Sub. Req.) Clients have named the 30 law firms that deliver the best service, and they range from long-time honorees to rapidly rising stars of the legal world. Here are the firms that sit among the cream of the crop of client satisfaction, and some insights into how they got there.

The 2017 BTI Client Service A-Team report by BTI Consulting Group (Wellesley, Mass.) was based on interviews with more than 330 top-ranking corporate in-house counsel who were asked to name firms that stand out in 17 areas the consultancy has identified as the building blocks of superior client service, from innovative approaches to understanding the client’s business to providing more value per dollar.