5 Tips For Billing Clients Without Ticking Them Off

Law360 (Link to Full Article, Sub. Req.) Charging for legal services may seem like a routine task, but attorneys who deliver bills with little communication, vague billing descriptions and surprise fees are likely to upset clients and may even send them on the hunt for a new law firm.

Most lawyers probably didn’t dream about a law career so they could sit and crunch numbers on the hours they’ve billed, but those who take the time to perfect their billing practices will help set the right tone for client relationships — efforts that could lead to greater client satisfaction and more legal work, experts say.

“The biggest problem is when there is a lack of explanation,” said Michael Rynowecer, president of The BTI Consulting Group Inc...