BTI’s analysis measures top-of-mind recognition of 408 law firms based on unbiased, direct feedback from more than 694 in-depth interviews with corporate counsel at the world’s largest organizations. During the course of one-on-one in-depth interviews conducted between March 2017 and April 2019, BTI probed clients as to which law firms they associate with the 9 distinct characteristics driving the selection, consideration and hire of new law firms.
Each and every law firm included in BTI Brand Elite 2019: Client Perceptions of the Best-Branded Law Firms is the direct result of a specific unprompted client citation. We did not present clients with any law firms, by name, for the purpose of this analysis.
3 Core Success Factors and 9 Elements of Law Firm Brand
The critical aspects included in BTI’s definition of law firm brand are the direct result of more than 5,800 interviews with buyers of legal services over the past 15 years. Corporate counsel isolated 9 key brand-related elements driving their decision to select, consider and hire a particular law firm. These are:
The Clients We Interview
This analysis includes interviews with decision-makers at top-spending companies:
Average revenue of $21.8 billion
Median revenue of $9.1 billion
General Counsel/Chief Legal Officer
Direct Report to General Counsel
Other Legal Decision Makers
Research is BTI’s Core Expertise
Our research team includes some of the most respected, oft-quoted experts in the legal industry. Our analysts boast extensive training in statistics, survey technique and analytical methods. They have degrees from top universities and business schools and 5 or more years of practical experience in such applicable fields as professional services marketing, accounting, strategic research and economic and management consulting. Our interviewers are all college-educated and average more than 20 years of experience interviewing C-level and top executives.
BTI conducts all interviews using multiple techniques including: