REPORT HIGHLIGHTS THE MAKING OF AN ALL-STAR METHODOLOGY THE ALL-STAR AUDITORS
The Making of an All-Star: Defining Client Service
Over the past 23 years, BTI has conducted more than 13,000 in-depth, one-on-one interviews with C-level executives to delineate the qualities and behaviors driving successful client relationships with professional services firms.
BTI’s exclusive research with key financial decision-makers reveals client service is consistently driven by the following 5 factors:
- Client Focus
- Proactive Communication and Management
- Exceptional Understanding of the Client’s Business
- Audit Skills and Expertise
- Focused, Practical Solutions
The 5 Factors of Client Service Excellence:
Percent of mentions
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