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Your Clients Have Spoken: BTI’s Client Service A-Team Report for 2019

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Client service sits at the epicenter of keeping clients, getting new clients, and growing clients. The BTI Client Service A-Team report is the only source of law firm service rankings based solely on unprompted client service feedback. See where you stand, how to up your game, and get more clients.


Clients changed their expectations, metrics and requirements for law firm clients performance... for the first time in 7 years

Clients now identify Dealing with Complexity as a core attribute of the best client service. This change means every law firm is subject to new evaluation criteria and new testing of your client service. Of all law firms recognized in the BTI Client Service A-Team 2019, 30 stand above their peers—performing 9 to 17 times better then all others and earning unmatched recognition in the new factors driving superior client relationships.

Discover how you stack up against competitors of your choosing

Each report includes a custom-prepared analysis comparing you to 8 competitors of your choice. See exactly where you stand…and learn your strengths and weaknesses.

Each and every law firm recognized and ranked in the BTI Client Service A-Team 2019 is the end result of more than 350 in-depth interviews with top legal decision makers at the world’s most demanding clients.

Your Client Service Checklist: The BTI Client Service A-Team is your tool for developing superior skills in each of the 17 activities driving the absolute best and longest-lasting client relationships at your firm. Use BTI's checklists to improve your client-facing performance—starting today.

 
 

BTI CLIENT SERVICE 30 for 2019

 
BTI Client Service 30 Top 10

Rank

Firm

Score

01

Jones Day 675.2

02

Skadden 555.6

03

Latham & Watkins 540.9

04

DLA Piper 419.2

05

Gibson Dunn 389.3

06

Hogan Lovells 365.7

07

White & Case 359.2

08

Cooley 353.6

09

Dechert 322.9

10

Akin Gump Strauss Hauer & Feld 316.5

11

Morgan Lewis 293.6

12

Sidley 290.8