BTI+Consulting_Client+Service+A-Team_Report_MAST.png

BTI Client Service 30

BTI_Client_Service_A-Team_2019_Top_30_Logo.png

Clients rank these 30 firms as having the best client service. These 30 firms earned the highest overall scores in client service performance—directly from clients—and are building the best client relationships—performing 9 to 17 times better than everyone else.

This year’s leaders in client service have changed their approach to client service. Learn exactly what they are doing, and why—by name.

BTI’s 18th annual Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. The analysis is based on 17 activities clients use to define and evaluate client service.

 

BTI Client Service 30 for 2019

 
 
BTI Client Service 30 Top 10

Rank

Firm

Score

01

Jones Day 675.2

02

Skadden 555.6

03

Latham & Watkins 540.9

04

DLA Piper 419.2

05

Gibson Dunn 389.3

06

Hogan Lovells 365.7

07

White & Case 359.2

08

Cooley 353.6

09

Dechert 322.9

10

Akin Gump Strauss Hauer & Feld 316.5

11

Morgan Lewis 293.6

12

Sidley 290.8

13

Davis Polk
290.8

14

Dentons 279.4

15

Arnold & Porter  269.6

16

Wachtell, Lipton, Rosen & Katz 262.5

17

Littler 250.5

18

Paul, Weiss 248.2

19

Pillsbury 235.4

20

BakerHostetler
228.9

21

Ropes & Gray
222.9

22

Reed Smith
216.9

23

King & Spalding 216.2

24

Mayer Brown
209.3

25

Baker McKenzie
207.0

26

Willkie 198.5

27

McGuireWoods 198.3

28

Goodwin
188.9

29

Greenberg Traurig
184.0

30

Polsinelli
176.1