Your Checklist for Becoming a Client Service Expert
The BTI Client Service A-Team 2018 is more than a guide to the law firms delivering superior levels of service—it’s a handbook to make your firm an expert in client service as well. With BTI's detailed Client Service Checklist attorneys can start improving their client-facing performance immediately.
More than 14,000 in-depth interviews with C-level executives revealed 17 specific and unique activities driving superior client relationships.
Using BTI Client Service A-Team to Enhance Your Firm's Client Service
BTI Client Service Checklist – Sample Page
BTI's Client Service Checklist includes 36 best practices to help your firm deliver the best in client service.
Use the BTI Client Service Checklist to:
- Deliver on your client’s targeted outcome
- Understand your client’s business to win more work
- Fundamentally meet your client's needs
Order BTI Client Service A-Team now:
Your tool for developing superior skills in each of the 17 activities driving
the absolute best and longest-lasting client relationships.