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Your Checklist for Becoming a Client Service Expert

The BTI Client Service A-Team 2018 is more than a guide to the law firms delivering superior levels of service—it’s a handbook to make your firm an expert in client service as well. With BTI's detailed Client Service Checklist attorneys can start improving their client-facing performance immediately.

More than 14,000 in-depth interviews with C-level executives revealed 17 specific and unique activities driving superior client relationships.

Using BTI Client Service A-Team to Enhance Your Firm's Client Service
BTI Client Service Checklist – Sample Page

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BTI's Client Service Checklist includes 36 best practices to help your firm deliver the best in client service. 

Use the BTI Client Service Checklist to:

  • Deliver on your client’s targeted outcome
  • Understand your client’s business to win more work
  • Fundamentally meet your client's needs