The 18th Annual BTI Client Service All-Stars
335 attorneys have mastered the art of superior client service. In the eyes of clients, these attorneys are unsurpassed in their delivery of client service. These are the BTI Client Service All-Stars 2019. This report honors the individuals able to stand out in the sea of legal services providers to represent the cream of the crop.
Corporate counsel single out each attorney—by name and in an unprompted manner—as delivering the absolute best client service. No attorney or firm can self-nominate, self-refer, nor pay to be included in this report. Clients have the final—and only—say.
Inside You'll Discover
The 2019 BTI Client Service All-Stars
335 attorneys named–unprompted–by clients for superior client service
The BTI Client Service All-Star MVPs
The 18 attorneys clients say consistently set the standard for outstanding client service 2 or more years in a row.
The 5 activities defining superior client service in the eyes of corporate counsel
The single activity driving more than 50% of attorney nominations to the BTI Client Service All-Stars
Why clients' need for attorneys who understand their business doubled
153 law firms the BTI Client Service All-Stars call home
72 law firms boast multiple nominees