REPORT HIGHLIGHTS     BTI CLIENT SERVICE 30     CLIENT SERVICE CHECKLIST     17 ACTIVITIES     ALL LAW FIRMS

Welcome to the BTI Client Service A-Team 2018

For the past 17 years, BTI has published the definitive ranking of client service excellence for the corporate law firm market. Our focus is on which law firms legal decision makers recognize for delivering the absolute best client service on a consistent basis. The BTI Client Service A-Team is the gold standard (used by law firms and corporate counsel alike) to assess how law firms honestly stack up in client service delivery.

The rankings of over 315 law firms recognized in the BTI Client Service A-Team 2018 are the end result of 350 in-depth interviews with top legal decision makers at the world’s leading organizations. This year’s leaders in client service have proven their client service prowess to legal decision makers on an ongoing basis—fostering and maintaining strong client relationships day in and day out.

Your Client Service Checklist: The BTI Client Service A-Team is your tool for developing superior skills in each of the 17 activities driving the absolute best and longest-lasting client relationships at your firm. Use BTI's checklists to improve your firm’s client-facing performance—starting today.

 
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BTI CLIENT SERVICE 30 for 2018

 
 
BTI Client Service 30 Top 10

Rank

Firm

Score

01

Jones Day 758.1

02

Skadden 617.1

03

Dentons 531.1

04

Latham & Watkins 514.8

05

Cooley 475.7

06

DLA Piper 453.2

07

Gibson Dunn  345.1

08

Dechert 324.8

09

Hogan Lovells 281.7

10

White & Case 273.9

11

View All BTI Client Service 30 Firms Here