RESOURCES

 
 
 

BTI conducts more independent research on how clients acquire, manage, and evaluate their professional service providers than virtually anyone. Our unique methods and approach have propelled over 25 years of fact-based research on buyers and sellers of professional services. Contact us today to learn more about how our services can help your firm fuel growth and profits.

 
 
 
 

CLIENTELLIGENCE

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The Mad Clientist's 
ABCs of Client Service

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The Mad Clientist's 
B is for Business Development

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Michael speaks to and trains all manner of professional services firms, on topics as varied as business development, client feedback, brand strength and market assessment.

No matter the topic they all have one thing in common: they all start with your clients.
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Michael, as President and Founder
of The BTI Consulting Group, looks
at every angle of a professional services relationship starting with 
the client perspective.
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