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About BTI

Helping Our Clients Drive Client Service Excellence

BTI is the leading provider of strategic research to professional services firms. For the past 23 years, BTI has delivered the most insightful and compelling custom client surveys, syndicated client surveys, strategic market research, benchmarking and best practice studies relating to client service, business development, business strategy and client satisfaction.

BTI works with virtually every market leader in major professions including:

Law
Accounting
Engineering
Management Consulting
Technology Consulting
Economic Consulting
Environmental Consulting
Advertising
Private Equity

BTI conceived, designed and developed the largest continuous benchmarking survey of how C-level executives select and evaluate professional services firms. This research includes more than 13,000 one-on-one interviews with C-level executives, probing all aspects of client relationships and client expectations. BTI used this research to define the 17 Activities Driving Clientopia®.

BTI performs research in 42 countries and boasts clients on 5 continents. BTI clients range from small partnerships to Fortune 10 organizations.

BTI publishes The BTI Survey of Client Service Performance: The Client Service A-Team, now in its 12th year. This survey is considered the gold standard in measuring client satisfaction in the legal world. BTI research has been featured in such leading publications as:

The Wall Street Journal
Financial Times
Business Week
The American Lawyer
Law360
The New York Times

BTI has performed more than 250 custom client satisfaction studies, assessing the market size and competitive dynamics for more than 28 markets.

Please contact Michael B. Rynowecer, BTI President at 617-439-0333 or at mrynowecer@bticonsulting.com with your questions and thoughts or for more information about BTI’s services.

Order Your BTI Survey of Big 4 Client Service Performance Now

CLICK HERE TO DOWNLOAD THE EXECUTIVE SUMMARY

CLICK HERE TO DOWNLOAD THE EXECUTIVE SUMMARY