BTI Client Service A-Team 2017: Survey of Law Firm Client Service Performance

 

The BTI Client Service A-Team 2017 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 30, are doing to outpace competitors. Get details on nearly 300 law firms—by name—with word-for-word insights on how clients define the 17 activities driving client relationships, including comprehensive profiles of the best-of-the-best in client service. (Length: 183 pages)

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