The BTI Client Service A-Team 2016 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 30, are doing to outpace competitors. Get details on more than 320 law firms—by name—with word-for-word insights on how clients define the 17 activities driving client relationships, including comprehensive profiles of the best-of-the-best in client service. (Length: 172 pages)
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BTI’s client service rankings, brand health assessments and market forecasts are considered the gold standard in their industries. These studies are independently funded and published and rely 100% on individual interviews with General Counsel, Chief Audit Officers, Chief Financial Officers and other C-level executives and buyers of professional services.
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