BTI Client Service A-Team 2016: Survey of Law Firm Client Service Performance

 

The BTI Client Service A-Team 2016 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 30, are doing to outpace competitors. Get details on more than 320 law firms—by name—with word-for-word insights on how clients define the 17 activities driving client relationships, including comprehensive profiles of the best-of-the-best in client service. (Length: 172 pages)

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