The BTI Client Service A-Team 2016 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 30, are doing to outpace competitors. Get details on more than 320 law firms—by name—with word-for-word insights on how clients define the 17 activities driving client relationships, including comprehensive profiles of the best-of-the-best in client service. (Length: 172 pages)
BTI’s reports and publications rely on candid, direct feedback from your clients and your market to delineate key market trends and define the most intricate nuances of complex, large-scale professional services relationships.
BTI’s client service rankings, brand health assessments and market forecasts are considered the gold standard in their industries. These studies are independently funded and published and rely 100% on individual interviews with General Counsel, Chief Audit Officers, Chief Financial Officers and other C-level executives and buyers of professional services.
All of our reports come with a 100% satisfaction guarantee and complete telephone support to help you maximize the value from our publications.
BTI Business Development Opportunity Zones: How to Grow by Industry and Practice in 2016 helps you create your best path to growth in 2016. See where there will be opportunities to grow in 2016 with BTI’s Industry Opportunity Matrix. Find out how to target and win those market advantages with in-depth Practice Area Assessments. Chart the best course of action for your firm with detailed Strategies for Success. With detailed information on 17 practice areas and 16 industries, BTI Business Development Opportunity Zones 2016 is the best source for the data and strategies to jump start your firm’s growth today. (Length: 61 pages)
BTI Litigation Outlook 2016 is your guide to understanding how clients’ expectations are changing to help you grow and capture new market opportunities, take smart risks, and spur innovation. Fewer matters, increased spending, more complex work. These are just 3 of the recent changes impacting how clients are approaching litigation—and how law firms will win business. BTI’s 5th annual series on trends in the litigation market uncovers how client behavior—and spending—is changing in 2016. BTI Litigation Outlook 2016 is here to help you create and provide solutions before clients realize they need them. And months (or years) before your competitors realize the same opportunities exist. Includes rankings of over 160 law firms in 8 practices, and the BTI Fearsome Foursome. (Length: 68 pages)
The BTI Client Service A-Team 2015 gives you the facts you need to boost client service based on actual client feedback. Learn what the top performers, The BTI Client Service 15, are doing to outpace competitors. Get details on over 200 digital and traditional agencies—by name—with insights on how clients define the 17 activities driving client relationships, including rankings of the best-of-the-best in client service. (Length: 108 pages)
Each year the acts of client service change—gaining in value and sophistication and becoming a little harder to replicate. And every year, a group of law firms figures out how to up their game, leap frog client expectations and leave the other law firms behind. The BTI Most Recommended Law Firms 2015are the firms—out of the 650 core law firms serving large and Fortune 1000 clients—corporate counsel are willing to bet their reputation on and recommend to their peers. (Length: 16 pages)
Based on why clients hire and recommend law firms—not the services, size, or location of a law firm—BTI’s research reveals how law firms of any size reap substantial new business by improving brand perceptions in the market. Learn how to break through the noise and elevate your firm’s brand and positioning with legal decision makers in the 9 key factors clients rely on to differentiate law firms. BTI's newly released report delineates exactly how clients perceive 450 law firms, and which 26 enjoy the best brand image in the eyes of clients—The BTI Brand Elite 26. (Length: 124 pages)
Be the first to help your clients figure out their value equation. What has happened to client spending as their companies have grown? We recommend you use BTI’s exclusive legal spending benchmarks to measure the value created—if the percent of the legal budget goes down while revenue goes up your clients are creating value. You can also use the metrics to help clients calibrate their spending by size and industry. BTI Legal Spending Benchmarks 2015 provides spending metrics and benchmarks for 14 different industries. (Length: 30 pages)
The BTI Client Service All-Stars is BTI’s definitive annual guide to the attorneys commanding the attention of General Counsel and legal decision makers at large organizations. This is not your over-reported list of rainmakers, dealmakers, or power brokers. Instead, BTI went straight to the source—the client, the decision makers for legal services—to find out exactly which attorneys are truly influencing and changing the legal industry. The 354 attorneys in this report are the individuals clients think of—and turn to—first.
Delve into the world of Intellectual Property with a comprehensive, high-impact analysis of client spending, buying habits and opinions on nearly 200 law firms—by name. The only fact-based tool based exclusively on one-on-one interviews with IP decision makers. Proven to boost ROI on business development efforts. Get your copy of the BTI Intellectual Property Outlook 2015 today. (Length: 73 pages)
Interest in how much clients are willing to pay and who charges what rates increases each year—particularly as the market remains stagnant. What Clients Pay and What Law Firms Charge: BTI’s Billing Rate Reference 2014 takes the speculation and guesswork out of managing billing rates and provides comprehensive metrics to compare your firm's performance to key competitors, set pricing strategies and identify potential opportunities to optimize rate structures. (Length: 187 pages)
BTI's Billing Rate Reference 2014 Practice Area Special Reports provide you the insights you care about most in 6 individual practices: Intellectual Property, IP Litigation, Labor and Employment, Litigation, M&A and Transactions, and Real Estate.(Length: 51 pages each)
Profitability. Market share. Growth. Revenue. Law firms track their performance against any number of metrics, but at the heart of each of these is one vital component: client relationships. In the BTI Client Relationship Scorecard 2014, corporate counsel gauge the strength of their current relationships with law firms—by name—to provide you with the most accurate measure of your law firm’s breadth and strength of client relationships—and those of your competitors. (Length: 103 pages)
All too often, people—executives, job hunters, the media and, yes, auditors themselves—collectively refer to the Big 4 as a single entity. For this study, BTI conducted 259 interviews with those most intimate with the Big 4 firms—their clients—to benchmark the strengths and weaknesses of each individual member of the Big 4. BTI’s Benchmarking Outside Audit Management: Managing the Big 4 presents these distinct characteristics with clarity and precision. (Length: 35 pages)
This exclusive study adds 259 brand new, in-depth interviews with CFOs, CAOs and Controllers to our expansive database of over 13,000 professional services clients to deliver unparalleled insights into the client service performance of the Big 4. Use BTI's exclusive 24-point analysis or draw your own conclusions from hundreds of client quotes about the Big 4 firms. Immediate PDF delivery. Satisfaction guaranteed. Order your enterprise license now. (Length: 82 pages)
BTI's Strategic Review and Outlook for the US Legal Services Industry is your map to the past, present and future of the legal services industry. For the first time in its history, BTI analyzes more than 3,100 interviews conducted over the span of 11 years to bring you this defining guide to the legal market. Discover which 17.6% of law firms are basking in the glory of growing market share and better profitability – and the 21.4% of law firms treading water. (Length: 78 pages)
31% of leadership partners report higher profits under alternative fees. AFAs are becoming part of the legal landscape. Learn how, what law firms are doing and why. 80% of clients use alternative fees and 56% plan to use AFAs more. Based on more than 200 interviews with law firm leadership partners and 300 clients. Use this report to separate myth from reality and hone your AFA strategy today. (Length: 29 pages)
More than 570 legal decision makers provide in-depth insights into exactly how they use online resources, lawyer profiles and legal directories to select and hire outside counsel. Discover why 9 of 10 corporate legal staff turn to legal directories, which resources legal decision makers turn to most often and what absence from a directory can do to your firm. (Length: 34 pages)