Law Firm Satisfaction: Business of Law

Bloomberg (Link to Full Article) Only 31 percent of clients who employ corporate counsel recommend their primary law firm, down from 36 percent last year and 42 percent two years ago, BTI consulting Group found.

“Secondary law firms providing better customer service and showing a willingness to adjust to client needs are gaining ground the fastest on primary law firm turf,” the consulting group said.

The conclusions of the survey, in its 13th year, resulted from 300 interviews with chief legal officers and general counsel at Fortune 1000 companies and large organizations.