REPORT HIGHLIGHTS       THE MAKING OF AN ALL-STAR       METHODOLOGY       THE ALL-STAR AUDITORS

The Making of an All-Star: Defining Client Service

Over the past 23 years, BTI has conducted more than 13,000 in-depth, one-on-one interviews with C-level executives to delineate the qualities and behaviors driving successful client relationships with professional services firms.

BTI’s exclusive research with key financial decision-makers reveals client service is consistently driven by the following 5 factors:

  • Client Focus
  • Proactive Communication and Management
  • Exceptional Understanding of the Client’s Business
  • Audit Skills and Expertise
  • Focused, Practical Solutions

The 5 Factors of Client Service Excellence:

Percent of mentions

Percent of mentions

Download your complimentary copy of The 2013 BTI Client Service All-Stars for Audit Firms now.

Click to download your complimentary report

Click to download your complimentary report