The Making of an All-Star: Defining Client Service
Over the past 23 years, BTI has conducted more than 13,000 in-depth, one-on-one interviews with C-level executives to delineate the qualities and behaviors driving successful client relationships with professional services firms.
BTI’s exclusive research with key financial decision-makers reveals client service is consistently driven by the following 5 factors:
- Client Focus
- Proactive Communication and Management
- Exceptional Understanding of the Client’s Business
- Audit Skills and Expertise
- Focused, Practical Solutions
The 5 Factors of Client Service Excellence:
Download your complimentary copy of The 2013 BTI Client Service All-Stars for Audit Firms now.