Law firms, accounting firms and other professional services firms who invest in meaningful client feedback find their clients more invested in the relationship.
This means more business at higher rates, much higher client retention AND superior client relationships.
BTI research shows client investment in your relationship translates into:
• 30% higher profits
• 7% rate premiums across all staffing levels
• 2x the fees from a single client
• 35% higher client retention
What clients really think about your performance... Where you could be providing additional services to them... How your client's spending is changing... What your clients really think about your value... The unknown behaviors driving your clients crazy.
BTI works directly with you to design a custom client feedback program to yield the exact insight you are seeking.