For more information on BTI’s research or Michael Rynowecer’s seminars, 
books, and workshops, please contact:

The BTI Consulting Group
396 Washington Street, Suite 314
Wellesley, MA 02481
United States
Telephone: +1 617 439 0333

You can also email Michael directly:

Visit Michael on the web: and The Mad Clientist



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The Mad Clientist's 
ABCs of Client Service

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The Mad Clientist's 
B is for Business Development

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Michael speaks to and trains all manner of professional services firms, on topics as varied as business development, client feedback, brand strength and market assessment.

No matter the topic they all have one thing in common: they all start with your clients.
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Michael, as President and Founder
of The BTI Consulting Group, looks
at every angle of a professional services relationship starting with 
the client perspective.
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