BTI METHODOLOGY AND APPROACH
100% Independent: Solely and Exclusively Client-Driven
BTI’s analysis for The 2013 BTI Client Service All-Stars draws on candid feedback from CFOs, CAOs and Controllers at the world’s largest organizations. BTI asks these financial decision-makers and their direct reports to delineate, unprompted, the CPAs who drive superior client relationships. These in-depth telephone interviews determine precisely which CPAs top the charts in client service excellence.
Inclusion in this exclusive report is driven solely by direct feedback from CFOs, CAOs and Controllers. Audit firms and their CPAs have no influence on these rankings. No one can self-nominate or pay to be a BTI Client Service All-Star. The only vehicle for becoming a BTI Client Service All-Star is to be nominated by a client in an unprompted manner.
The Clients We Interview
This year, BTI interviewed nearly 260 financial decision-makers from large and Fortune 1000 companies to probe all aspects of client relationships. Our interviews were conducted between September 13, 2012 and March 14, 2013. The interviews represent:
- Organizations with an average revenue of $2.3 billion
- Financial executives, including:
- Chief Accounting Officers (CAO)
- Chief Financial Officers (CFO)
- Senior Vice Presidents/Vice Presidents of Finance
- Companies spanning more than 10 industries, including:
- Banking & Financial Services
- Biotech & Pharmaceutical
- Consumer Goods
- Energy & Utilities
- High Tech
Download your complimentary copy of The 2013 BTI Client Service All-Stars for Audit Firms now.