|
BTI’s systematic client and market research simultaneously measures a firm’s current performance and pinpoints opportunity. This strategically designed research focuses on the driving aspects of client relationships.
- Custom client satisfaction research
- Market awareness and branding studies
- Partner training in client service, satisfaction and development
Custom Client Satisfaction Research
Client research is a proven tactic to generate higher rates, happier clients and increased fees per client. BTI’s exclusive research shows law firms leveraging their client research into action enjoy 2.7 times the returns of law firms that don’t.
BTI builds on independent our national research to hone the primary areas of focus for our clients. This enables our clients to target resources with precision, taking months off the time required to see benefits. Click for more.
Market Awareness and Branding Studies
The best and most effective strategies leverage market perceptions and awareness. Our experience shows that 85% of law firm self-perceptions do not match the market. BTI’s exclusive research shows most law firms overlook the specific benefits and strengths recognized and valued by the market. Click for more.
Partner Training in Client Service, Satisfaction and Development
BTI delivers strategically designed 2-3 hour, highly focused training modules crafted exclusively for law firm management, partners, attorneys and staff. These courses include a powerful combination of instructor-led and workshop sessions, breakout groups and team-oriented exercises.
BTI draws on our 26 years of experience and independent interviews with more than 1,800 corporate counsel to tailor programs for our clients. Click for more.
Home
|