Get access to an exclusive online program
Building World-Class Client Feedback Programs

For the first time, BTI unveiled exactly what impact client service, satisfaction and loyalty have on law firm financial performance – in one commanding, fact-filled 90-minute program.

We Missed You

We are delighted to announce our new online resources to help you make the most of your client feedback programs. You’ll find:

•          A full recording of the 90-minute webinar
•          A PDF of the presentation including:
1. 7 questions you can’t afford to skip
2. Pros and cons of research approaches
3. Best practices in improving firm performance

Presented and moderated by:

Michael B. Rynowecer, President, The BTI Consulting Group

Featuring:

Alvidas A. Jasin, Director of Business Development, Thompson Hine

Mark P. Messing, Chief Marketing and Business Development Officer, Weil Gotshal & Manges

What You’ll Learn

This complimentary briefing provides you access to:

•          2 essential metrics to gauge client satisfaction
•          4 styles of client feedback
•          8 practices that plague client feedback programs
•          9 critical factors to building your world-class program
•          The Client Allegiance Premium – what it is, how to get it

What Is The Client Allegiance Premium (The CAP)

BTI asked more than 650 corporate counsel how a law firm could displace one of their existing primary providers. 87% provided specific recommendations – 13% did not. This 13% swear allegiance to their current law firms. And the law firms that enjoy this allegiance command substantial financial rewards.

Practical Advice from Real Marketers

Plus, hear answers to questions from our esteemed panel of law firm professionals. Get practical advice on what it takes to tackle and surmount obstacles, build buy-in and implement your own client feedback program.

Upcoming BTI Events:

Premium Practices and Client Service Performance 2010
December 10, 2009
Register now

New BTI Reports:

The BTI Client Service A-Team
November 2009
Discover the 30 law firms client rate best in client service.

BTI Premium Practices Forecast
September 2009
Learn which practice areas are expected to slow and grow in 2010