We conduct more independent research on how clients acquire, manage, and evaluate their professional service providers than virtually anyone. Our unique methods and approach have propelled over 10 years of fact based research on buyers and sellers of professional services. We have interviewed more than 5,000 buyers. We benchmark how Fortune 1000 companies buy, how professional services firms sell, and how they interact with and manage service provider performance.

We examine the market from the customer's perspective. Our proprietary methods include open-ended interviews with high level executives and decision makers, carried out by highly trained senior interviewers. These are not to be confused with check-off-the-box-surveys. Our reports and findings are based on what the customers and users say: we don't put words in their mouths and we don't look to third parties to report what the customers are saying.

The result: You get no-nonsense, fact-based insights, advice, and information on how your customers buy, what they want from you, and how you can succeed in your marketplace. You leverage our deep knowledge and experience to achieve your goals: improve performance, reduce costs, increase revenue, and ramp up profits.

We provide the results of our research in varied publications, designed for maximum usefulness and impact.

Click HERE to see a list of our reports currently available for purchase. You can order these online, on the phone, by fax, or by mail. All of our reports come with a 100% satisfaction guarantee and complete, unlimited telephone support. We'll make sure you get the most out of your report.

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RETURN TO WHAT WE DO

Custom Research

We perform custom market research and satisfaction studies, specially tailored to your needs. We conduct research for our clients on a wide range of topics, including:

• Client satisfaction
• Branding
• Market trends and potential
• Competitor analysis

Our research is particularly compelling as we are able to compare our client's results to our independent studies to provide them with key benchmarks that add new insight into the results, impacts, and actions moving forward.

We also provide custom briefings on our research topics, either on site or at your office. Many of our clients use these briefings as a springboard for a business development or strategy planning session.

We perform custom analysis in support of business plans, new service lines, strategic acquisitions, marketing strategies, and other business growth efforts.

Click HERE to inquire how we can help you with your research needs.

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More About Our Research

BTI conducts and analyzes more market research than any other firm remotely related to the environmental industry. We are the only firm to have tracked this market and how industrial companies buy environmental services for over 11 years. Our unique research on this industry also includes 7 years of benchmarking how environmental services firms compete and sell their services into the industrial marketplace.

BTI's deep understanding and knowledge of the environmental services market is available to you in these publications.

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Legal Services

BTI conducts in depth, client focused research into how Fortune 1000 companies buy legal services and manage their outside counsel. BTI is the only firm to systematically benchmarks client satisfaction and measurements, law firm utilization, priorities, spending, unmet needs, and buying habits for professional services.

BTI's deep understanding and knowledge of the legal services market is available to you in these publications.

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