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Skadden Tops Transactions Law Firms
Baker & McKenzie, Jones Day, Mayer Brown, McDermott, Sidley, Simpson Thacher, V&E, Wachtell Hot on Their Heels

Wellesley, MA, September 11, 2007: The BTI Consulting Group’s brand new research with more than 150 Fortune 1000 companies shows that Skadden stands tall as the undisputed market leader in the Corporate Transactions market. Skadden excels in virtually every aspect of market position including client recommendations, primary relationships, how often the firm is considered for transactions work and how often it wins new business.

Yet, BTI’s exclusive analysis reveals another 10 exceptional law firms hot on Skadden’s trail. These firms enjoy more client relationships and better market position than the 106 other law firms corporate counsel identified in the study. “Skadden enjoys the absolute strongest market position and the envy of virtually every M&A player. But, aggressive firms are waging a fierce battle to establish convincing market positions and are making substantial progress,” comments Michael B. Rynowecer, President at BTI. “Firms like Jones Day, Sidley, and Simpson Thacher are making serious inroads” Rynowecer continues.

Decision makers see Skadden, Wachtell and Cravath in a three-way tie for the safest choice law firm. BTI’s research also shows 16 up-and-coming law firms that are gaining traction and new clients in this all important market.

This unprecedented research, based on more than 150 independent interviews with Fortune 1000 companies, is part of BTI’s Corporate Transaction Series—a 3-part analysis of the Corporate Transactions market. Law Firm Leaders and Contenders analyzes the market position of the 116 law firms serving this market in a meaningful way. The next installment—BTI Masters of the Deal, evaluates law firm performance in Corporate Transactions based on the 11 key activities that clients say drive the relationship between corporate counsel and their law firms. The third report, titled The BTI Guide to Corporate Transactions for Law Firms, provides the most comprehensive analysis of the Corporate Transactions market ever presented to law firms.

The exclusive report, BTI’s Law Firm Leaders and Contenders in the Corporate Transactions Market, delineates the 16 aspects of client-driven market standing for over 100 law firms. This report is available on BTI’s website at www.bticonsulting.com or contact BTI at (617) 439-0333. BTI is the undisputed leader in providing high-impact strategic research to law firms and General Counsel.

Corporate Counsel name DLA Piper, Foley & Lardner, Jones Day and Skadden Legal Market Trailblazers
4 Firms Lead a Roster of 40 Law Firms Moving and Shaking the Legal Marketplace

Wellesley, August 7, 2006: The BTI Consulting Group’s research with 240 corporate counsel at large and Fortune 1000 companies reveals 40 law firms stand out as the real movers and shakers in today’s ever changing legal marketplace. Of the 40, DLA Piper, Foley & Lardner, Jones Day and Skadden stand out as the true Market Trailblazers.

BTI asked corporate counsel to identify the law firms who stand out for truly innovative strategies and tactics that are different from all others. BTI research shows that these firms stand out for their client feedback programs, bold market strategies, market positioning and new billing practices.

“Top clients peg these market-moving law firms as front-runners,” explains Michael B. Rynowecer, BTI President. “Clients are more receptive to changes introduced by Market Movers.” Rynowecer continues, “Perhaps most importantly, clients see evidence of strategic thinking that is likely to find its way into client work.”

BTI’s brand new analysis is featured in its new publication, BTI Market Movers: Law Firms Shaping the Legal Market. The report identifies the 40 law firms who corporate counsel see as the true market innovators along with direct market feedback about each market-moving law firm.

BTI Market Movers: Law Firms Shaping the Legal Market is available at BTI’s website www.bticonsulting.com or by calling (617) 439-0333. BTI is the leader in providing high-impact strategic market research to law firms, professional service firms and Fortune 1000 companies.

Client Satisfaction with Law Firms Plummets
Just 30.7% of clients recommend their primary law firm
Drives client spending to new law firms
53.7% of clients oust their primary law firm

Boston, March 3, 2006: The BTI Consulting Group’s fifth annual survey of corporate counsel reveals an unprecedented drop in client satisfaction with law firms. Just 30.7% of large and Fortune 1000 companies recommend their primary law firms. These deep dips in client satisfaction, reports BTI, promise to drive dollars into the hands a new set of law firms, unsettling the status quo.

“Large clients are making broad-sweeping changes in how they hire and work with their law firms,” comments Michael B. Rynowecer, BTI’s President, “These changes will translate into opportunity for a select group of well-positioned law firms.”

BTI’s study analyzes how law firms can position themselves to benefit from these critical changes in a brand new report, How Clients Hire, Fire and Spend: Landing the World’s Best Clients. BTI found an astonishing 53.7% of clients ousted their primary law firms in the past 18 months. More than 50% of clients also reported they plan to try at least one new law firm for substantive matters in 2006.

BTI conducted more than 200 independent, individual interviews with corporate counsel at Fortune 1000 companies and large organizations each year for the past five years. Find information on BTI’s How Clients Hire, Fire and Spend: Landing the World’s Best Clients and other compelling research in the legal services industry on BTI’s website at www.bticonsulting.com or contact BTI at (617) 439-0333. BTI is the leader in providing high-impact market and client research to law firms and General Counsel.

Jones Day Tops 5th Annual BTI Client Service A-Team
Jones Day and Sidley named to BTI Client Service Hall of Fame
6 Exceptional Law Firms Return 5 Years in a Row

Boston, October 27, 2005: The BTI Consulting Group's national Survey of Client Service Performance for Law Firms reveals that Jones Day tops The BTI Client Service 30 - the top 30 law firms that stand above all others for delivering superior client service. Jones Day has topped BTI's client ranking in 3 of the last 5 years. Two-time winner Sidley Austin Brown & Wood, who came in 2nd , was also ranked best at client service in 2005 and 2002. Other top client service performers include Morgan Lewis (3rd) Pillsbury Winthrop Shaw Pittman (4th), Gibson Dunn & Crutcher (5th) and Latham & Watkins (6th).

"Large clients expect more from outside counsel than in prior years, " comments Michael B. Rynowecer, President at BTI, "The law firms on The BTI Client Service 30 are outperforming other firms in a more demanding environment as clients scrutinize their law firm rosters." "This bodes well for these high performers," Rynowecer continues.

BTI found 6 extraordinary law firms make it to The BTI Client Service 30 5 years in a row. These law firms include Jones Day, Davis Polk, Latham & Watkins, Morgan Lewis, Sidley Austin and Skadden. "This elite group delivers superior client service through market changes and ups and downs, " notes Rynowecer, " this kind of peak performance demands exceptional client focus and understanding of changing client needs and circumstances."

BTI conducted more than 200 independent, individual interviews with corporate counsel at Fortune 1000 companies and large organizations. These clients identified 17 key activities that drive client service and ranked their law firms in each of them. The complete list of The BTI Client Service 30 and details on the performance of over 200 law firms are available in BTI's new study, The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team.

The Survey of Client Service Performance for Law Firms is available for purchase using BTI's order form or by calling (617) 439-0333. Find information on this and other compelling research on the legal services industry on BTI's website at www.bticonsulting.com or contact BTI by phone. BTI is the leader in providing high-impact strategic research to law firms and General Counsel.

Fortune 1000 Spending on Outside Counsel Climbs 15.8%
6 practices prime for double-digit growth in 2006

(Wellesley, MA) October 6, 2005, The BTI Consulting Group's (Wellesley) fifth annual study of legal services reveals an impressive 15.8% rise in spending on outside counsel. BTI's exclusive analysis, based on over 1,000 interviews with corporate counsel at large and Fortune 1000 companies, estimates the total size of the market for outside counsel services at $47.2 billion.

Six specific practice areas stand out as top performers in this burgeoning marketplace, according to BTI's comprehensive research. Class Actions, Product Liability, General Litigation, Regulatory, Intellectual Property Litigation and Securities show strong signs of continued growth as well as high potential for premium billing rates. BTI's research finds pricing will be strongest in these areas as well.

"Clients have 40% smaller legal staffs and the stakes keep getting higher," reports Michael B. Rynowecer, BTI's President, "Most companies are sending much more work outside."

BTI's analysis also indicates that the growth in outside counsel spending has been accompanied by new demands on law firms. "Our eyes are on the growing gap between top performing law firms and those that are falling behind," Rynowecer continues. "There is a shake-out in our future," he predicts.

BTI's new market analysis, featured in its just-released publication, BTI Market Opportunities for Law Firms 2006, pinpoints the best opportunities for growth and premium billing rates. This forward-looking research highlights the practice areas, industries and specific client goals and needs that will capture the most legal dollars in 2006. It also delineates exactly which practice areas will see top growth and garner premium rates.

BTI Market Opportunities for Law Firms 2006, including a no-holds-barred analysis of law firm's financial and strategic performance, is available for purchase using our order form or by calling (617) 439-0333. BTI is the leader in providing high-impact strategic market research to law firms and the buyers and sellers of professional services.

Skadden Heads List of Favourite Advisors across Corporate US
New York giant tops ‘power elite’ of law firms advising the US’ largest listed companies, says survey

Read the full article at: Legal Week: Global Edition

Skadden Arps Slate Meagher & Flom, Sidley Austin Brown & Wood and Jones Day have emerged as the favoured counsel to the US’ leading bluechip companies, according to new research. The survey of Fortune 1000 companies concludes that a ‘power elite’ of 24 law firms dominate primary legal relationships with the US’ largest listed companies across a range of practices.

National giants Sidley and Jones Day were second and third respectively, with Atlanta’s King & Spalding and Chicago-based Mayer Brown Rowe & Maw completing the top five in the poll, which was conducted by BTI Consulting.

May 26, 2005

The Client Service Equation: Translating Client Service Into Profits Per Partner
Beyond the satisfaction of delivering superior client service, there are higher profits per partner

Read the full article at: The Complete Lawyer, Volume 1, Number 3

Boston, January 16, 2005: The BTI Consulting Group’s reiterated research shows a compelling correlation between superior client service and a law firm’s financial performance. After interviewing some 140 marketing executives from AmLaw 200 firms, some of the world’s largest investment banks and nearly 800 Fortune 1000 corporate counsel, BTI analyzed how marketing, client service and client satisfaction impact a law firm’s bottom line. The thrust of this article is that effective marketing produces an interaction between firm and client which compels improved service and therefore higher profitability.

Superior Client Service Adds $2.64 In Profits Per Attorney For Every Dollar At A Typical Law Firm
BTI looked at some 160 interdependent activities that form the basis of most client development and marketing strategies. Our analysis delineated the specific impact that a marketing activity has on law firm performance, including client satisfaction, client retention, market share, revenue growth and profitability. This analysis revealed 12 core tactics that stand out from the rest for their definitive impact on profits per attorney.

The result? Law firms which engage in a combination of 12 interrelated, client-focused marketing activities command higher revenue, greater market share gains and $2.64 in profits per attorney for every dollar earned by a typical law firm.

Twelve Marketing Practices That Boost Your Bottom Line
The secret to commanding $2.64 in profits per attorney for every dollar earned by your competitors is a combination of client-focused strategy and tactical implementation. Just 4.1% of the law firms surveyed currently implement and practice all 12 of these marketing activities. Yet, every one of them improves client service, increases client satisfaction and boosts your bottom line...

Fortune 1000 Corporate Counsel See Caseload Rising 11%
Almost 50% of companies see a bigger caseload

Business Expansion and the Economic Downturn Key Drivers

Boston, January 16, 2002: A new survey of more than 175 corporate counsel at the Fortune 1000 predicts an increase in their case load-11% a year over the next two years-despite the economic downtown. The survey, conducted by The BTI Consulting Group of Boston, shows 48% of in house counsel expects their caseload to increase, while another 28% expect it will remain the same.

"The caseload is increasing as pressure builds on corporate counsel to deliver more business value and reduce costs," says Roanne M. Neuwirth, a Principal at The BTI Consulting Group. "As a result, Corporate Counsel are looking to streamline the management of their departments, reduce the costs of legal services and increase the business value they bring," adds Neuwirth. "Given their caseload demands and business pressures, Corporate Counsel are looking to simplify management of their programs and their law firms," Neuwirth continues.

The BTI Consulting Group is the leading supplier of high impact, compelling, and strategic information to the legal services industry. BTI has benchmarked how companies acquire mange and sell of all types services for the last 12 years. The survey results are now available in The BTI Survey of Corporate Counsel Management Strategies, Tactics and Practice 2002. Details of the survey are available from BTI's website at www.bticonsulting.com.

48% of Environmental Consultants Change the Way They Work to Leverage Technology as Optimism Dips

58% of Environmental Consultants See Opportunity for Dramatic Revenue Growth, down from 71% in 1999

Boston - December 13, 2001: Optimism drops but remains as 58% of Environmental Consulting Firms see opportunity for dramatic revenue growth, compared to 71% in 1999, according to a new survey by The BTI Consulting Group (Boston). At the same time, the number of environmental consultants changing the way they work is surging with 48% changing the way they work to leverage information technology.

"We found the number of environmental consultants using information technology to change the way they perform work for clients doubled from our last survey " says Michael B. Rynowecer, BTI President. "At the same time the number of firms that are changing their internal processes also surged," adds Rynowecer, "some firms are really positioning themselves for lower costs and happier clients."

The survey, BTI's 7th annual The BTI Survey of Environmental Consultant Business Strategies: How Environmental Consultants Compete 2002, also shows environmental consultants are moving to more client- focused strategies. "We found environmental consultants are showing a heightened interest in client focus - this will boost client satisfaction and boost productivity - it is a powerful combination when executed successfully," comments Rynowecer.

BTI's 7th Survey of Environmental Consultant Business Strategies: How Environmental Consultants Compete 2002 will be released on December 14, 2001. BTI is the leading provider of high impact research, consulting, executive education and independent benchmarking to professional service firms.

Jones, Day, Reavis & Pogue Tops the BTI Client Service A-Team
Sullivan & Cromwell Comes in Close Second

Fortune 1000 Clients are 2 to 7 Times Happier with 30 Law Firms

Boston, November 14, 2001: The BTI Consulting Group's (Boston) Survey of Client Service Performance for Law Firms finds Jones, Day, Reavis & Pogue tops the list of the BTI Client Service 30-the cream of the crop of client service performance. Also notable is Sullivan & Cromwell, number 2 on the BTI Client Service 30. These firms stand well above the competition in a client-nominated forum.

BTI's research with almost 200 hundred corporate counsel uncovered the client service performance of hundreds of law firms, with the top 30 firms performing the best across the 17 client-driven attributes that drive superior client relationships. The study also shows that 52% of the law firms cited as providing the best client service are small and midsize law firms.

"We found that those law firms named by clients to the BTI Client Service A-Team are demonstrating strong commitment and attention to their clients, and have honed the key elements that drive superior client service and committed client relationships," comments Roanne Neuwirth, a principal at BTI. "These firms have differentiated themselves in a marketplace where clients are increasingly dissatisfied and inclined to reduce the number of firms they work with. We also can't help but notice the strong presence of the small firms; they do an excellent job servicing some very large clients."

The complete list of The BTI Client Service 30, and the client service performance of numerous other law firms, are available in the new study The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team. Find information on this publication through BTI's website at www.bticonsulting.com or contact BTI at (617) 439-0333. BTI is the leader in providing high-impact research to the buyers and sellers of professional services.

Sullivan & Cromwell Chairman H. Rodgin Cohen Tops The BTI Client Service All-Star Team
Fenwick & West's Gordon K. Davidson Comes in Close Second

40% of the BTI All-Star Team Members Come from Small Law Firms

Boston, October 9, 2001: The BTI Consulting Group's (Boston) Law Firm Client Service All-Star Team finds H. Rodgin Cohen, Chairman of Sullivan & Cromwell, tops the list as the BTI Client Service Superstar. Mr. Cohen is the only individual to be nominated to the list three times, and in light of his management responsibilities with the firm is to be particularly commended for his unflagging client focus. Also notable is Gordon K. Davidson, Chairman at Fenwick & West, nominated two times.

Of the 63 firms that made the BTI Client Service All-Star list, four law firms have three nominees. These firms include: Davis Polk & Wardwell, McDermott, Will & Emery, Sidley Austin Brown & Wood, and Squire, Sanders & Dempsey.

BTI's research found that 78 attorneys in total were nominated by Fortune 1000 companies as providing outstanding client service. These 78 attorneys represent 63 law firms. The report found that 47.6% of companies recommend an individual lawyer, compared to only 24.7% that recommend their law firm. The study also shows that almost 40% of the All-Star Team attorneys are from small law firms, those firms outside the Top 100 in terms of revenue.

"We found that those professionals named to the All-Star Team are demonstrating strong commitment and attention to their clients, and have honed the key elements that drive superior client service," comments Roanne Neuwirth, a principal at BTI. "These individuals truly deserve both credit and congratulations. We also can't help but notice the strong presence of the small firms; they do an excellent job servicing some very large clients." BTI's exclusive research shows that this year's honor is particularly meaningful, in light of the overall client dissatisfaction with their law firms.

The complete list of The BTI Client Service All-Stars, and the law firms they represent, is available through BTI's website at www.bticonsulting.com. BTI is the leader in providing high-impact research to the buyers and sellers of professional services.

Only 24.7 % of Fortune 1000 Clients are Satisfied with Their Outside Law Firms, While Almost Half of Law Firms See Their Market Share Erode

Client Cutbacks in Law Firms and Low Satisfaction Introduce New Changes to the Legal Services Profession

Boston, September 5, 2001: A new survey of more than 175 corporate counsel at the Fortune 1000 shows that only 24.7% of companies are happy with their primary law firms. The study also shows that on average, clients plan to cut back on the number of core firms they use by almost 50%. At the same time, competition between firms is heating up. BTI's exclusive research shows that 46% of law firms are seeing their market share erode, despite robust growth.

"Corporate counsel are looking for more than legal skills from their law firms" says Roanne M. Neuwirth, a Principal at The BTI Consulting Group. "They believe they can get good legal advice from any good firm. What they really want - and can't get - is good client service. Fortune 1000 clients tell us they define client service as responsiveness, proactive business advice, knowledge and understanding of their company, and going above and beyond baseline or minimum requirements," adds Neuwirth. "Our experience and research shows that Corporate counsel are using client service as the defining factor to separate which law firms they will use and which they won't moving forward. This becomes especially important considering the cutbacks in the works."

BTI is the leading supplier of high impact, compelling, and strategic information to the legal services industry. The survey results are now available in BTI's Strategic Review and Outlook for the Legal Services Industry 2001.

Key Pockets of Environmental Spending Show Strength Despite Economy: Look for 5% Growth

Air, Environmental Consulting and Systems Show Strength

Boston, September 5, 2001: A new survey of more than 200 environmental managers shows that environmental spending is showing strength, despite the softening and skittish economy. Industrial spending on Environmental Consulting is going to grow between 5% and 8%. Air Consulting and Environmental Management Systems work are also slated for increased spending.
BTI's exclusive research shows spending remains strong as industrial companies find ways to lower costs and improve quality through targeted environmental spending. Industrial companies are also relying more on outside consultants more than in the past - shifting what used to be internal dollars into the market for environmental consulting.

"Companies remain committed to the programs that have helped them lower costs, improve quality and boost environmental performance," says Roanne M. Neuwirth, a Principal at The BTI Consulting Group. "We also see supply chain demands for suppliers to improve environmental performance having a real impact on budget strength as well. People are taking these large company demands for better environmental performance quite seriously, and pressure is increasing on companies to take action" adds Neuwirth.

BTI is the leading supplier of high impact, compelling, and strategic information to all aspects of the environmental industry. The survey results are available in BTI's Strategic Review and Outlook for the U.S. Environmental Services Industry 2001.

BTI's Announces 5th Annual Client Service A-Team

List Drops to an All Time Low

60% of the BTI A-Team Members Come from Small Environmental Services Firms

Boston, March 5, 2001: The BTI Consulting Group's (Boston) Fifth Annual Client Service A-Team mirrors the changes in customer satisfaction. This year's study found that only 12% of industrial companies nominate an environmental professional for client service, down from 20% five years ago. The study also shows that almost 60% of this year's A-Team are from environmental consulting firms with less than $10 million in revenue.

"We found that those professionals named to the A-Team are changing with their clients," comments Michael B. Rynowecer, BTI's president. "These individuals truly deserve both credit and congratulations. We can't help but notice the strong presence of the small firms; they do an excellent job servicing some very large clients." BTI's exclusive research shows that this year's honor is particularly meaningful, in light of the decrease in customer satisfaction overall. Of the 23 firms mentioned, three win the uphill battle to join the team this year while not on the team last year. These firms include Bruce A Liesch Associates, ERM and Harding Lawson Associates. Most notable is the All-Time A-Team Star, Perry Fisher of URS Dames & Moore. Mr. Fisher is the only individual who has been nominated every year since BTI began compiling its annual A-Team. He was nominated again this year but retired by the time we began confirming the nominations. He retires the all-time A-Team star.

The complete list of individuals, and the environmental services firms they represent are available through BTI's website at www.bticonsulting.com. BTI is the leader in providing high-impact research to the environmental management community. It is the only firm in the world that has continuously benchmarked all aspect of environmental and remediation management for the last 11 years.

The Internet Drives Environmental Cost Savings of up to $44 Million

Best Performing Companies Spend 56% Less on Environmental Management

Boston, February 22, 2001: A new study by the BTI Consulting Group (Boston) of how more than 225 companies use the Internet to manage environmental information found that the best performing industrial companies can save up to 56% percent on environmental costs. BTI's exclusive research shows that a typical large company spends $80 million on environmental costs, while the best companies can reduce that to less than $40 million through strategic use of the Internet.

BTI finds that the bulk of the savings come in several phases that include standardizing and automating environmental management processes, developing work processes and then developing common work platforms for these processes.

"The Internet offers a dramatic boost in quality" says Michael B. Rynowecer, President of The BTI Consulting Group. "The quality improvements are boosting performance and lowering environmental costs." continues Rynowecer. "It also improves relations with regulatory and oversight bodies" Rynowecer adds.

The study also shows that environmental managers are increasingly looking for collaborative data sets and centralized access to common source of information.

The study, E-Strategies for Environmental Management: Opportunities for Performance 2001, which will be released in early February, analyzes all aspects of E- Strategies including a comprehensive needs analysis and guidelines for success. BTI is the leader in providing high-impact research to the environmental management community. It is the only firm in the world that has continuously benchmarked all aspect of environmental and remediation management for the last 11 years.

Environmental Management Information Systems Market Surges to $4.1 Billion

Market to Grow to $6 Billion in 2005

Boston, January 23, 2001: A new survey of more than 200 environmental and IT managers shows that the market for Environmental Management Information Systems (EMIS) is going to grow from its current $4 billion to $6 Billion in 2005. BTI's exclusive research shows that the advent of the Internet, and web-based environmental information systems is impacting the market in a big way.

"Companies have doubled their EMIS budgets, proving that companies increasingly see EMIS as a key tool to boost environmental performance, lower costs and eliminate environmental impacts" says Michael B. Rynowecer, President of The BTI Consulting Group. "We see demand for EMIS on the increase, with the Internet adding new dimensions to functionality and pricing."

The study indicates that most of the market growth will be in professional services. Companies are demanding EMIS providers that bring both environmental skills and information skills; technology alone will not hold the day. "We see customers looking increasingly for teams of environmental consultants and Information Systems professionals, but no one has managed to capture customers' hearts." Rynowecer observes, "The market is still wide open, but customers are getting smarter and more demanding."

BTI is the leading supplier of high impact, compelling, strategic information to all aspects of the environmental industry. The report, Market Opportunities in the Environmental Management Information Systems Market 2001 will be available in late January 2001.

Best Performing Companies Spend 27% Less to Close Contaminated Sites

Savings Exceed $1 Million Per Site

Boston, September 27, 2000: A new study by the BTI Consulting Group (Boston) of how more than 200 companies manage their remediation programs shows that the best performing companies save 27% to close a contaminated site. BTI's exclusive research shows that a typical company spends $4.9 million to effectively close a site, while the best companies spend $3.5 million. The best performing companies have adopted a centralized management approach and crafted uniform work processes, while the others build individual work activities around each site and sub task.

"Companies that develop a uniform approach save money and enjoy a better response from regulators" says Michael B. Rynowecer, President of The BTI Consulting Group. "These companies are building economies of scale around their work processes, leveraging pockets of excellence and spending more time on agency relations, adding another boost to the process." continues Rynowecer.

The study also shows that remediation managers are optimistic about how many sites they will close in the next three to five years, with a goal of closing 40% of their sites. "Companies have set some aggressive goals" adds Rynowecer, " business discipline is getting companies there faster."

The study, Benchmarking Remediation Performance 2001, which will be released in mid September, 2000, benchmarks operating parameters, resource utilization, management strategies and best practices. BTI is the leader in providing high-impact research to the environmental management community. BTI is the only firm in the world that has continuously benchmarked all aspect of environmental and remediation management for the last 11 years.

Industrial Clients' Satisfaction at an All Time Low While Environmental Services Market Growing

Environmental Consultants in Precarious Position as Clients Express Growing Dissatisfaction and Increasing Demands

Looking for New Consultants

Boston - July 25, 2000 - A new survey by The BTI Consulting Group (Boston) shows that despite the strongest market for environmental consulting services in years, client satisfaction with environmental consulting firms is at an all time low. "Industrial companies want a lot more from their consultants then they are getting," says Michael B. Rynowecer, BTI President. "Customers want more across a broad range of fronts and feel that they are getting less. Our research shows that many environmental services firms are missing this big gap in customer satisfaction," continues Rynowecer. "We see industrial companies seeking out new consultants for the first time in years, as they try to close the gap themselves."

"Surprisingly, our new survey shows that only one third of environmental services providers see client focus as a strategic priority," says Roanne Neuwirth, a Principal at BTI. "This does not bode well for the other two thirds of consultants out there."

The survey results are the first to be released from BTI's 6th Annual Benchmarking Environmental Business Strategies: How Environmental Service Firms Compete, to be released in late July. BTI conducts the only continuous benchmarking of environmental management practice in the world, which it has updated for each of the last 11 years.

BTI is the leading provider of high impact information, management counsel, and independent benchmarking that can pinpoint competitive position and quantify potential savings from improved environmental management.

Business Week
November 10, 1997
Page 98

Environment: Clean Manufacturing

ARTICLE: WHEN GREEN BEGETS GREEN

Ecologically sound practices are helping the bottom line

[the following are selected paragraphs from the Business Week article]

Eco-efficiency, as the move toward greener business is sometimes called, has been a popular concept in Europe and Japan for several years, where tough regulations have forced companies to root out polluting processes. But consultants name only 6 to 10 big U. S. industrial companies that have grasped the concept. It requires long-range vision and a complete retooling of a company's processes. That's "really, really hard to do," warns Michael B. Rynowecer, president of BTI Consulting Group in Boston. "You have to cross just about every political and business boundary there is in an organization."

... Customer pressure combined with a drive to cut costs will inevitably push other CEOs to consider eco-efficiency, say consultants. "More and more companies are beginning to realize that it simply costs too much to keep polluting," says BTI's Rynowecer. It seems it is possible to do well by by doing good.