What We Do

Compelling Research. Compelling Results.

Partner Training in Client Service, Satisfaction and Development
 BTI delivers strategically designed 2-3 hour, highly focused training modules crafted exclusively for law firm management, partners, attorneys and staff. These courses include a powerful combination of instructor-led and workshop sessions, breakout groups and team-oriented exercises.

BTI draws on our 26 years of experience and independent interviews with more than 1,800 corporate counsel to tailor programs for our clients. [click for more] BTI’s exclusive research shows there are 17 activities that drive superior client relationships. Of these 17 driving factors, clients point to 4 activities as unique, scarce and delivering the absolute most value. These 4 activities are the backbone of our training programs.

BTI’s high-level training programs feature:

  • Practical solutions attorneys can adopt immediately
  • Easy-to-use tools to boost performance
  • Coaching and ongoing support
  • Real examples from our independent research
  • Individually adaptable approaches that fit unique styles

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