REPORT HIGHLIGHTS          CLIENT SERVICE 30          MORE THAN JUST RANKINGS          ALL LAW FIRMS

More Than Just Rankings—
Become a Client Service Expert

The BTI Client Service A-Team 2017 is more than a guide to the law firms delivering superior levels of service—it’s a handbook to make you an expert in client service as well.

More than 14,000 in-depth interviews with C-level executives revealed 17 specific and unique activities driving superior client relationships.

Learn WHAT the Best-in-Class law firms are doing in each of these activities—and HOW what they're doing lands them in the BTI Client Service A-Team: 

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  • Achieve Relationship Bliss with the 4 activities correlated to higher growth and higher profitability;
    LEARN EXACTLY HOW to differentiate your firm around:
    • Commitment to Help
    • Client Focus
    • Understanding the Client’s Business
    • Providing Value for the Dollar

Clients see these 4 activities as scarce, delivering the absolute most value and driving hiring decisions on a continuing basis.

  • Clients see another 6 of these activities as the Price of Admission:

These 6 activities are the minimum requirements clients set for entering into a relationship. Clients are convinced these activities are widely available from a wide group of competitors. While important, these activities fail to engender enthusiasm or generate more work. Yet this is where most people, companies, and firms focus their client-facing resources.

  • 5 activities are Relationship Builders: proven to highly differentiate law firms from one another—driving longer-lasting client relationships
     
  • 2 activities stand out as Business Magnets attracting organizations with the highest levels of legal spending