REPORT HIGHLIGHTS          CLIENT SERVICE 30          MORE THAN JUST RANKINGS          ALL LAW FIRMS

Welcome to the BTI Client Service A-Team 2017

For the past 16 years, BTI has published the definitive ranking of client service excellence for the corporate law firm market. Our focus is on which law firms legal decision makers recognize for delivering the absolute best levels of client service. The BTI Client Service A-Team is the gold standard (used by law firms and corporate counsel alike) to assess how law firms honestly stack up in client service delivery.

The rankings of nearly 300 law firms recognized in the BTI Client Service A-Team 2017 are the end result of over 330 in-depth interviews with legal decision makers at the world’s leading organizations. These are the law firms clients name as reinventing how legal services are delivered.

More than just rankings: The BTI Client Service A-Team is your tool to understand how to develop superior skills in each of the 17 activities driving the absolute best and longest-lasting client relationships at your firm.

 
 

BTI CLIENT SERVICE 30 for 2017

Top 12 CS30

Rank

Firm

Score

01

Jones Day 751.9

02

Dentons 625.9

03

Skadden 557.5

04

Cooley 439.2

05

DLA Piper 387.7

06

Latham & Watkins 310.6

07

Wachtell, Lipton, Rosen & Katz 301.2

08

Gibson, Dunn & Crutcher 299.7

09

Reed Smith 297.1

10

Sidley Austin 222.8

11

Baker & McKenzie 198.8

12

View All BTI Client Service 30 Firms Here