REPORT HIGHLIGHTS       CLIENT SERVICE 30       TABLE OF CONTENTS       METHODOLOGY       ALL LAW FIRMS

BTI’s Methodology and Approach

BTI’s goal each year is to be objective and transparent in our rankings. The A-Team is a data driven ranking based solely on in-depth telephone interviews with leading legal decision makers. This research is independent (no law firm or organization other than BTI sponsors this study) and unbiased.

Each year BTI reaches out to a sample of legal decision makers at large organizations with $1 billion or more in revenue. BTI tracks legal spending and thought leaders. No law firm influences the results, submits nominations, or provides client names to BTI.

Scoring Law Firms in The BTI Client Service A-Team

BTI’s scoring system relies on 3 variables to leave no room for subjective opinion or judgment:

  1. Importance of each of the 17 activities to legal decision makers when assessing legal providers
      – BTI asked legal decision makers: On a scale of 1 to 10, with 10 being the most important, how important are each of the following activities when you hire or evaluate a law firm?
     
  2. How difficult it is for a legal decision maker to find a law firm performing well in each of the 17 activities (in essence, does the activity differentiate one law firm from another)
    – BTI asked legal decision makers: On a scale of 1 to 10, with 10 being the most difficult, how difficult is it for you to find a law firm performing at best-in-class levels in each of the following activities?
     
  3. BTI asked legal decision makers: For each of the following activities, can you please tell me which firm you consider best?
    – BTI asked legal decision makers: For each of the following activities, can you please tell me which firm you consider best?

The 17 Activities—A Brief History

26 years ago, BTI began the first and longest-running continuous survey with C-level buyers of professional services. The goal was to understand what drives the absolute best relationships with professional services firms—how and why top executives pick the service providers they do.

Over 14,000 in-depth telephone interviews later, BTI has isolated 17 activities proven to be essential to delivering superior client service and driving the best relationships.

2016 Survey Participants

BTI Client Service A-Team 2016 draws on data collected in BTI’s ongoing Annual Survey of General Counsel. This study includes between 50% and 55% of companies participating in prior years. This approach provides for accurate analysis of longitudinal trends while simultaneously allowing for insights into new, changing, and up-and-coming shifts in the legal market.

  • 319 In-depth telephone interviews conducted between March 9, 2015 and September 10, 2015
    – Participants are granted confidentiality at the individual and organizational level; no responses are attributed to a single organization
    – Respondents receive a customized report of key legal benchmarks and metrics
  • Highest-ranking legal decision makers:
    – General Counsel/Chief Legal Officer
    – Direct Report to General Counsel

    – Other Legal Decision Maker
     
  • Organizations with highest levels of legal spending:
    – Average revenue of $18.2 billion
    – Median revenue of $4.7 billion

Spanning more than 15 industry segments, including:

Banking
Chemicals
Consumer Goods
Energy
Financial Services
High Tech
Insurance
Investment Banks
Manufacturing
Pharmaceuticals
Professional Services
Retail Trade
Telecommunications
Transportation
Wholesale Trade

Order now for access to expanded profiles, rankings across 17 metrics, trend data and more.

 

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