Client Satisfaction Climbs in Face of Economic Decline

66 law firms improved client service rankings in the face of economic challenges. Client expectations—and satisfaction—rose as a result. Discover the 4 activities that helped best-performing firms expand client relationships and win new business despite shrinking legal budgets (it’s not what you’re expecting).

The only ranking driven solely by clients, The BTI Client Service A-Team delivers high-impact insights into the 17 activities that drive client relationships. You’ll learn:

  • How clients rate your firm's client service
  • How nearly 300 law firms stack up—based solely on unprompted
    client feedback
  • 4 activities that matter most to clients in economic unrest
  • Your firm’s specific performance in each of these 4 attributes
  • Which firms clients rank best—by name—and exactly what they
    do right

The BTI Client Service 30

1.  Jones Day
2.  Mayer Brown
3.  Sidley Austin
4.  Skadden
5.  Sullivan and Cromwell
6.  Kirkland and Ellis
7.  Reed Smith
8.  Cravath, Swaine & Moore
9.  Troutman Sanders
…and more

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