Discover Which Law Firms Perform Best According to Clients—by Name

The BTI Client Service A-Team 2008 delineates the more than 250 law firms clients rank—by name—as delivering superior client service. Explore the 17 activities that define client service and drive superior financial rewards, along with compelling insights into:
  • 4 key client service differentiating strengths
  • Strengths and weaknesses of more than 250 law firms—by name
  • The BTI Client Service 30
    — The top 30 firms performing 4 to 15 times better than all others
  • New! Client service performance of each and every AmLaw 200 firm

Higher Profits per Partner, Rate Premiums
and Better Client Retention
BTI’s research shows conclusively that law firms whose clients see them as being best in client service enjoy a number of key benefits. These include:

  • 30% higher profits than other law firms
  • 7% rate premiums across all staff levels
  • Double the fees from a single client
  • 35% higher client retention

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